PANBET

Panbet Limited is a UK-licenced bookmaker, operating retail betting shops. Founded in 2000, its operations are regulated by the UK Gambling Commission. Panbet Limited also offers support services for online betting and gaming websites, marathonbet.com and marathonbet.co.uk.

Over the past 14 years, Panbet Limited has grown into a successful and diverse operation. Panbet Limited is part of an international group of companies, with presence throughout Europe, Asia and Africa. Through marathonbet.co.uk and marathonbet.com websites, our group of companies serves over 1.5 million customers in nine languages and 188 countries.

Why join us?

  • Career development
  • Working environment and culture
  • Diversity and inclusiveness
  • Reward

Panbet Limited offers fantastic career development opportunities. If you are talented, we will quickly spot your potential and give you opportunities to shape your career. We invest in our people and facilitate internal moves and promotions, so you might join as a Customer Services Agent in January and move to our Finance team in August. Career development at Panbet is not an empty phrase. Most of our managers joined the Company in junior roles and progressed through the ranks. Your progress will depend on your dedication, abilities and on what aims you set or yourself. If you aim for the sky, we will give you every opportunity to stretch yourself and develop your skills and knowledge. We want you to succeed, so if you are ambitious and embrace new challenges, we will give you all the support you need to realise your potential.

We believe that great service starts with happy and focused employees. We are ambitious and we’re always looking for new business opportunities. We work hard to create an environment where each individual can make a meaningful contribution to the success of the Company. What you do really matters and all ideas and suggestions are encouraged and respected. Our people work as a team. If you need help, you know that all you need to do is ask. Teamwork and mutual support are a way of life at Panbet. We have a fun, relaxed and family-like atmosphere and our busy kitchens are a real social hub in the heart of Hove.

Inclusiveness is a key part of the Company’s DNA. We’re continually working to ensure that people from all walks of life feel comfortable here, bring their personalities to work and thrive. We believe that by putting together people from very diverse backgrounds and with different life experiences, we can build a creative environment that fosters innovation and enables us to find the best solutions for our customers. Our employees are a diverse mix of people, making our office a vibrant and exciting place to work. We currently have employees from 17 nationalities working in Panbet Limited’s head office in Hove.

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

  • Discretionary bonus scheme based on individual performance, up to 15% of the basic salary (selected departments)
  • Pension Scheme
  • Free parking
  • Referral bonus
  • Season Ticket Loan
  • Childcare Vouchers Scheme
  • Bike Scheme
  • Mobile Scheme
  • Computer Scheme
  • Eye Care Vouchers
  • Flexi hours (selected departments)
  • Holiday entitlement above the statutory minimum
  • Paid sick leave above statutory minimum
  • Company social events
  • VIP experiences at high profile football clubs
  • Subsidised tea and coffee
  • Legal Services
  • Next Jump Scheme offering discounts on everyday shopping

In addition, Senior Managers may be entitled to the following:

  • Discretionary bonus scheme based on individual performance, up to 25% of the basic salary (depending on the role)
  • Discretionary bonus based on Company’s performance (depending on the role)
  • Portfolio of flexible benefits

meet our team in hove

We have recently moved into a shiny new office, so that all our teams can work together under one roof. Currently, our Hove office houses approximately 140 employees, including:

Careers

We’re hiring!
We’re always on the lookout for enthusiastic, innovative and dedicated people, who want to fast track their careers in the online gaming industry. We regularly publish our vacancies here, so keep an eye on this page if you would like to work for us.

Current vacancies

Reports to:

Global Head of Marketing

Purpose of the Role:

To assist the broader Marketing team in maximising return on Marketing spend by conducting a detailed analysis of large data sets.

Key Responsibilities:
  • Mining and analysing Marketing data from various sources to provide insightful and detailed reports on all digital channels, covering acquisition, social & content.
  • Analysing website traffic to determine the effectiveness of Marketing campaigns and recommending improvements based on those findings.
  • Analysing data on the customer base from a multi-channel perspective, utilising both online and offline data sources.
  • Building conversion funnels.
  • Estimating effectiveness of Marketing campaigns through numerous metrics.
  • Carrying out A-B testing on website features.
  • Investigating ROI for website products.
  • Defining reporting functionality for data warehouse.
  • Presenting data in tabular, chart and graph forms.
  • Collaborating, communicating and building strong relationships with the key internal and external stakeholders.
Other responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the Global Head of Marketing as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • At least 2 years’ experience in Web Analytics.
  • Understanding of e-commerce.
  • Experience using tools such as Google Analytics, Optimizely etc.
  • Strong IT, numerical and analytical skills.
  • Passion for data.
  • Excellent attention to detail.
  • Excellent written and spoken communication skills in English and one other language.
  • Ability to effectively communicate data to non-technical managers.
  • Excellent interpersonal skills and ability to communicate with key internal and external stakeholders.
  • Creativity and ability to think outside of the box.
  • Ability to work with teams based remotely.
  • Flexibility, including a flexible approach to working hours and willingness to travel.
  • Interest and understanding of the gaming industry.
Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English and Turkish.
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities:
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
Reports to:

Social Media and PR Executive

Purpose of the Role:

To work closely with the sponsorship team to support the Company’s marketing activities across a range of social media channels

Key Responsibilities:
  • Expanding following by developing creative and engaging social media content on Twitter, Facebook, YouTube, Google+ and other channels. тематики
  • Generating quality content in line with the Company’s policies and the overall marketing and social media strategies, to maximise results and minimise reputational risks.
  • Assisting with data analysis, reporting on findings and making recommendations.
  • Contributing to projects and initiatives designed to improve brand perception, increase brand awareness and drive traffic to the website.
  • Pro-actively engaging with the online community to identify trends and new business opportunities.
  • Assisting with monitoring and evaluation of social media campaigns.
  • Working closely with sponsorship partners, Company’s sponsorship team and other key internal and external stakeholders.
  • Assisting with routine social media queries.
  • Working evenings and weekends around the sporting calendar as and when required.
Other Responsibilities:
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to Social Media and PR Executive as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Experience in either Marketing, Statistics or Sports.
  • Excellent understanding of social media best practice.
  • A keen interest in sports.
  • Good research skills, with the ability to spot emerging trends.
  • Outstanding attention to detail, including proof reading skills.
  • Strong copywriting and editing skills.
  • Fluency in English.
  • Excellent communication skills and ability to build strong working relationships.
  • Good working knowledge of Microsoft Office applications.
  • Ability to work in a fast-paced environment and meet tight deadlines.
Desirable Skills and Abilities
  • Photoshop and video/audio editing skills.
  • Blogging experience, either through own network or from previous roles.
  • Experience of content management systems.
  • Second language (German, Greek or Turkish preferred).
  • Degree level education (completed or ongoing) or equivalent through experience.
Reports to:

Global Head of Marketing

Purpose of the Role:

To design and execute a coordinated Marketing strategy for the German region.

Key Responsibilities:
  • Conducting analysis of payments systems within the German region.
  • Helping with the localization of the product.
  • Cooperating with internal stakeholders to assist with launching new products within the German market.
  • Reporting on competitors’ activity and performing market research to identify market requirements for current and future products.
  • Identifying potential strategic partner relationships to maximise existing and potential revenue streams.
  • Exploring Marketing opportunities within the German region to drive new customer acquisition from potential markets.
  • Establishing and maintaining strong relationships with the top regional affiliates.
  • Managing ROI within the German region.
  • Cooperating with the broader Marketing team to raise brand awareness and establish best practice for various campaigns within the German region, including implementation, execution and analysis.
Other responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to Global Head of Marketing, as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities
  • At least 3 years of experience within the online industry.
  • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
  • Strong IT, numerical and analytical skills.
  • Proven project management skills.
  • Excellent attention to detail.
  • Ability to learn from previous campaigns to improve procedures and correct mistakes.
  • Excellent written and spoken communication skills in English and German.
  • Excellent interpersonal skills and ability to communicate with key internal and external stakeholders.
  • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
  • Creativity and ability to think outside of the box.
  • Ability to work with teams based remotely.
  • Flexibility, including a flexible approach to working hours and willingness to travel.
  • A thorough knowledge and interest in sports.
Reports to:

Chief Technical Officer / Head of Audit

Purpose of the Role:

To lead and coordinate all aspects of IT Security across the group of companies, with a particular focus on network and database security.

Key Responsibilities:
  • Developing and executing an effective IT security strategy for the group.
  • Creating and implementing a comprehensive IT security policy and related processes and procedures.
  • Ensuring that suitable security measures are in place, including malware defence, data loss prevention, network and systems hardening, access controls and application controls.
  • Managing, overseeing and directly administering security controls and security systems to protect the network and its systems, users and data.
  • Ensuring the confidentiality, integrity and availability of the data residing on or transmitted to/from/through Company workstations, servers and other systems and in databases and other data repositories.
  • Monitoring network interconnections to external networks.
  • Monitoring and controlling access to data.
  • Designing and implementing an audit plan for assessing IT security risks.
  • Performing penetration tests and risk and vulnerability assessments of Company information systems.
  • Testing and reviewing security controls for effectiveness of policies and processes.
  • Managing incident response and conducting investigations to understand the source of attack, assess and contain damage and devise measures to protect against future attacks.
  • Raising awareness of IT security principles within the group of companies and ensuring compliance with policies and regulatory requirements.
  • Maintaining all relevant documentation relating to IT security.
  • Participating in the development, documentation, communication, testing, and periodic review and revision of business continuity and disaster recovery plan.
  • Working with the compliance department on various areas of IT security for licencing.
Other Responsibilities:
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Working in partnership with other key stakeholders in the business.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Minimum of 3 years in a similar role.
  • Thorough understanding of internal and external security threats.
  • Experience with security policy development, security education, audit reviews, application of vulnerability assessments, risk analysis and compliance testing.
  • Knowledge of information security standards (such as ISO 17799/27002, etc.)
  • Experience with security technologies, such as public and private key encryption, digital certificates, Kerberos, challenge/response, smart card, Secure ID or one-time password authentication mechanisms, mobile device management, network intrusion detection systems and data loss prevention systems.
  • Awareness of desktop, server, application, database, network security principles for risk identification and analysis.
  • Strong verbal and written communication skills in English, including ability to communicate effectively with non-technical employees.
  • Excellent analytical skills and ability to make sound business decisions.
  • Ability to work within a changing environment.
  • Ability to lead and motivate others.
  • Strong interpersonal skills.
  • Good attention to detail.
  • Proactive and results-driven approach.
  • Excellent prioritising and organisational skills.
Desirable Skills and Abilities:
  • Bachelor's degree in computer science or equivalent through experience.
  • Experience within online payments, e-commerce or gambling industry.
  • Working knowledge of Russian.
  • Certified Information Systems Security Professional (CISSP) , Certified Information Systems Auditor (CISA), SANS GIAC, CompTIA Security+, Certified Ethical Hacker (CEH), Cisco Certified Internetwork Expert (CCIE), Certified Information Systems Auditor (CISA) certifications
Reports to:

Shop Manager

Purpose of the Role:

To work alongside Shop Manager and Deputy Shop Manager to provide excellent customer service and perform various operational duties.

Key Responsibilities:
  • Providing the highest levels of customer service.
  • Answering customer queries in relation to odds, different types of bets and betting permutations.
  • Calculating odds for unusual bets or distant events (such as whether it will be a white Christmas).
  • Processing bets and taking payments.
  • Maintaining records of all bets taken as per Company’s guidelines.
  • Paying out winnings to customers.
  • Operating the computerised betting and till systems.
  • Checking that digital display boards are showing the correct betting odds and results.
  • Acting as brand ambassador and ensuring the shop is always immaculately presented.
  • Raising awareness of special promotions and promoting a variety of products, such as overseas lottery tickets.
  • Reporting any suspicious betting patterns or under-age gambling.
  • Liaising with other shops and departments as and when required.
  • Handling cash.
Other Responsibilities:
  • Acting in accordance to Company’s policies and procedures at all times.
  • Escalating issues to senior management as appropriate.
  • Keeping abreast of professional knowledge by participating in training and studying developments within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent customer service skills.
  • Strong communication skills.
  • Accuracy and attention to detail.
  • Positive and enthusiastic approach, with a “can do” attitude.
  • Ability to multitask and work under pressure.
  • Professional, positive and flexible approach to problem solving.
  • Good interpersonal skills and ability to work in a team.
  • Comfortable making basic calculations.
  • Adaptability and willingness to learn new skills.
  • Honesty, reliability and good attendance record.
Additional Requirements
  • Must be flexible towards work schedules and rota (including weekends).
  • Must be over 18 years of age.
Desirable Skills and Abilities:
  • Knowledge of the betting industry.
  • Basic IT skills, including email and Microsoft office packages.
Reports to:

Global Head of Marketing

Purpose of the Role:

To support the Company’s Marketing strategy by producing high quality copy.

Key Responsibilities:
  • Producing copy for the Company’s emails, newsletter, campaigns, landing pages and press releases.
  • Generating stand-alone copy, or text to complement visual concepts.
  • Proactively developing initial ideas for slogans, catchphrases, tweets and scripts.
  • Seeking feedback from colleagues to adapt drafts and create finished pieces that attract and persuade.
  • Writing betting previews, opinion pieces and shareable content for the Company’s football microsite.
  • Providing copy for various other marketing materials as and when required.
  • Ensuring that all content complies with codes of advertising practice, meets objectives of the project, stays within the brief and contains no errors.
  • Collaborating, communicating and building strong relationships with the key internal and external stakeholders.
Other responsibilities:
  • Following team’s and Company’s processes and procedures effectively
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one-step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the Global Head of Marketing as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent written and spoken communication skills in English and Russian.
  • Keen interest in sports and new advertising trends and techniques.
  • Passion for writing, with good knowledge of different forms of copywriting.
  • Good eye for detail and desire for perfection.
  • Excellent interpersonal skills and willingness to collaborate.
  • Creativity and ability to translate ideas into copy.
  • Ability to think outside of the box and produce original and engaging content.
  • Good prioritising and time management skills, with commitment to meet deadlines.
Desirable Skills and Abilities
  • Previous experience within the betting/gaming industry.
  • Track record of producing articles for an online sports audience.
  • Experience in social media, sports journalism, digital or communications field.
Reports to:

Head of Project Management

Purpose of the Role:

To create and execute the strategy to grow the Company’s 'White Label' opportunities.

Key Responsibilities:
  • Designing the Company’s “White Labelling” proposition.
  • Managing all aspects of business development in relation to “White Label” products.
  • Researching the market and undertaking external benchmarking to highlight recommendations for new business opportunities.
  • Analysing current trends within the industry and preparing competitor analysis to identify opportunities for growth.
  • Collaborating with the Marketing team to develop and launch targeted promotional merchandise to increase awareness of the product within the target markets.
  • Driving business development activities, including networking, putting together business proposals, pitching for new business and securing new contracts.
  • Promoting the “White Label” products at fairs, conferences and exhibitions.
  • Collaborating with the Project Management team and software developers to ensure “White Label” products are of excellent quality and meet client expectations.
  • Continuously seeking feedback from customers and liaising with the technical teams to recommend improvements to the product portfolio.
  • Working closely with the Project Management and Marketing team to develop and launch new products and services to complement the current activity of the Company.
  • Researching and developing lasting commercial relationships with partners.
  • Negotiating contracts.
  • Collaborating with the Head of Compliance and external legal support to minimise risks to the business and ensure compliance with Company policies and legal and regulatory requirements.
  • Building strong relationships and maintaining good communications with the key internal and external stakeholders.
  • Preparing management reports as and when required.
Other responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the Head of Project Management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • Required Skills and Abilities:
    • Proven track record in business development/ B2B sales.
    • Entrepreneurial mind-set.
    • Understanding of betting/gaming industry and e-commerce.
    • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
    • Strong IT, numerical and analytical skills.
    • Excellent contract negotiation skills.
    • Solid understanding of legal contract terminology.
    • Excellent attention to detail.
    • Strong written and spoken communication skills in English.
    • Excellent interpersonal and relationship building skills.
    • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
    • Creativity and ability to think outside of the box.
    • Ability to work with teams based remotely.
    • Flexibility, including a flexible approach to working hours and willingness to travel.
    Desirable Skills and Abilities:
    • Experience in building and maintaining White Label partnerships.
    • Degree in Business or Marketing (or equivalent through experience).
    • Knowledge of a foreign language.
    Reports to:

    COO

    Purpose of the Role:

    To locate and develop new business opportunities in various jurisdictions.

    Key Responsibilities:
    • Researching the market and undertaking external benchmarking to highlight recommendations for new business opportunities in various geographical locations, with the aim of establishing a strong global portfolio.
    • Analysing current trends within the industry and preparing competitor analysis to identify opportunities for growth.
    • Negotiating contracts with business partners.
    • Ensuring all due diligence is completed prior to any acquisitions.
    • Completing the necessary steps for setting up/closing companies in various jurisdictions.
    • Collaborating with the Head of Compliance, regulators and external legal support to ensure all activities are conducted in accordance with Company policies and legal and regulatory requirements.
    • Working closely with the Project Management and Marketing team to develop and launch new products and services to complement the current activity of the Company.
    • Assisting with devising, implementing and coordinating effective payment solutions covering all jurisdictions.
    • Managing external suppliers to ensure high quality support.
    • Establishing and maintaining a strong network of partners and intermediaries.
    • Negotiating contracts with business partners.
    • Driving and supporting business development activities.
    • Collaborating with the Marketing team to develop and launch targeted promotional merchandise to increase the brand’s profile in various locations.
    • Monitoring P&L and ROI indicators in various jurisdictions.
    • Building strong relationships and maintaining good communications with the key internal and external stakeholders.
    • Preparing management reports as and when required.
    Other responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the COO as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • Required Skills and Abilities:
    • Experience in building a business from scratch and entrepreneurial mind-set.
    • Solid background in betting/gaming.
    • Understanding of e-commerce.
    • Some understanding of business practices in various geographical locations, including Europe, Africa, Asia and Australia.
    • Good understanding of legal terminology.
    • At least 2 years’ experience in business development.
    • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
    • Strong IT, numerical and analytical skills.
    • Proven business development skills.
    • Excellent attention to detail.
    • Strong written and spoken communication skills in English.
    • Excellent interpersonal and relationship building skills.
    • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
    • Creativity and ability to think outside of the box.
    • Ability to work with teams based remotely.
    • Flexibility, including a flexible approach to working hours and willingness to travel.
    Desirable Skills and Abilities:
    • Degree in Business or Marketing (or equivalent through experience).
    • Knowledge of a foreign language.
    Reports to:

    Customer Service Team Leader

    Purpose of the Role:

    To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

    Key Responsibilities:
    • Providing excellent standard of service to customers through email, phones and web chat interactions.
    • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
    • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
    • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
    • Assisting customers by placing bets over the phone.
    • Accurately translating website text as required by customers.
    • Effectively dealing with upset and angry callers.
    • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
    • Escalating regulatory issues to the Compliance Team.
    • Following up on customer interactions in accordance with Company’s processes and procedures.
    • Providing guidance to and mentoring junior members of the team.
    • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with clients and colleagues.
    • Tracking and monitoring work activity.
    • Determining and accurately recording all details of incoming problems.
    • Displaying a high level of attention to detail whilst recording and updating account information.
    • Monitoring forum to capture feedback.
    • Monitoring website for errors and testing website after systems updates and new product launches.
    • Playing an active part in enhancing quality results and performance of the team.
    • Contributing to team effort by meeting KPI’s and SLA’s.
    • Recommending potential products or services to management by collecting customer information and analysing customer needs.
    • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
    Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • Required Skills and Abilities:
    • Excellent verbal and written communication skills in English.
    • Good numeracy skills.
    • Strong IT skills including good working knowledge of Microsoft Outlook.
    • Ability to multitask, prioritise and work under pressure.
    • Demonstrable negotiation skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Exceptional problem-solving skills.
    • Excellent prioritising skills.
    • Faultless telephone manner.
    • Customer focus and commitment to service excellence.
    • Good interpersonal skills and ability to work as part of a team.
    • Ability to learn quickly in a changing environment.
    • Diagnostic and Advisory Skills.
    • Confidence and ability to deal with difficult situations.
    Desirable Skills and Abilities:
    • Knowledge of a second language (German preferred).
    • Knowledge of online gaming and betting industry.
    • Interest and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
    Reports to:

    Head of Operations

    Purpose of the Role:

    To design and implement strategies for retention, reactivation and conversion of Marathonbet customers.

    Key Responsibilities:
    • Delivering advanced analytic insights to inform and improve strategies to prevent customer attrition.
    • Devising and executing schemes and interventions to reduce customer churn.
    • Designing and implementing programs to reactivate valuable customers who have stopped placing bets with Marathonbet.
    • Planning and executing approaches to increase customer conversion.
    • Working closely with management to ensure compliance with internal policies, legislation, licensing requirements and industry best practice.
    • Reviewing sign ups and duplicate accounts to ensure customer attrition, reactivation and conversation are managed appropriately.
    • Recommending ways to leverage customer data to improve profits.
    • Monitoring attrition of high value customers and offering them enhanced loyalty programs as and when appropriate.
    • Improving upon previous retention, reactivation and conversion campaigns to create a library of campaigns available for future use.
    • Preventing financial loss as a result of fraudulent behaviour due to program abuse.
    • Proactively assessing risks to ensure that programs are in line with company values.
    • Actively contributing to identifying initiatives, system improvements, and process improvements.
    • Managing ROI of the retention, reactivation and conversion programs.
    • Continuously meeting KPI’s and complying with SLA’s relevant to the role.
    • Producing regular and ad hoc reports for management.
    Other responsibilities:
  • Providing coverage to operational functions as and when required, to support the business and ensure continuous effective operations.
  • Assisting in promotion of Marathonbet products across customers segments.
  • Escalating issues to Head of Operations as appropriate.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
  • Required Skills and Abilities:
    • Customer focus and commitment to service excellence.
    • Previous experience within online gaming and betting.
    • Good knowledge of customer service, payment methods and their operation and best practices for optimization.
    • Good working knowledge of Microsoft Office applications, particularly Excel.
    • Excellent verbal and written communication skills in English.
    • Faultless telephone manner.
    • Accuracy and attention to detail.
    • Demonstrable negotiation skills.
    • Solid numeracy and analytical skills.
    • Good report writing skills.
    • Proactive and results driven approach.
    • Good organisation and prioritising abilities.
    • Ability to multitask and work under pressure.
    • Exceptional creative thinking and problem-solving skills.
    • Good interpersonal and relationship building skills.
    • Ability to learn quickly in a changing environment.
    • Confidence and ability to deal with difficult situations.
    Desirable Skills and Abilities:
    • Knowledge of a foreign language.
    • Interest in and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
    Reports to:

    Global Head of Marketing

    Purpose of the Role:

    Managing the Company’s Marketing activities across a range of social media channels.

    Key Responsibilities:
    • Developing and managing marketing campaigns (acquisition & retention) for Marathonbet brands.
    • Increasing brand awareness and working to enhance corporate reputation across all social media channels.
    • Expanding following by developing creative and engaging social media content on Twitter, Facebook, YouTube, Google+ and other channels.
    • Generating quality content in line with the Company’s policies and the overall marketing and social media strategies, to maximise results, minimise reputational risks and increase revenues through building customer base.
    • Contributing to projects and initiatives designed to improve brand perception, increase brand awareness and drive traffic to the website.
    • Pro-actively engaging with the online community to identify trends and new business opportunities.
    • Managing crisis communication and assisting with routine social media queries.
    • Using market knowledge and online social engagement to generate short-term results, whilst maintaining long-term goals.
    • Assisting with monitoring and evaluation of social media campaigns.
    • Assisting with data analysis, reporting on findings to the senior stakeholders and making recommendations.
    • Building strong working relationships with sponsorship partners, Company’s sponsorship team and other key internal and external stakeholders.
    Other responsibilities:
  • Assisting in development of more junior members of the team though coaching, mentoring, on the job training and feedback.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to Global Head of Marketing as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • Required Skills and Abilities:
    • A minimum of 3 years’ experience in a similar role.
    • Proven track record in Marketing, Statistics or Sports.
    • Excellent understanding of social media best practice.
    • A keen interest in sports.
    • Good research skills, with the ability to spot emerging trends.
    • Outstanding attention to detail, including proofreading skills.
    • Strong copywriting and editing skills.
    • Fluency in English.
    • Excellent communication skills and ability to build strong working relationships.
    • Good working knowledge of Microsoft Office applications.
    • Ability to work in a fast-paced environment and meet tight deadlines.
    • Ability to build business cases.
    • Pro-active approach.
    Additional Requirements
    • Must be flexible towards work schedules and rota. The role will involve working evenings and weekends around the sporting calendar as and when required).
    • Willingness to travel.
    Desirable Skills and Abilities:
    • Photoshop and video/audio editing skills.
    • Blogging experience, either through own network or from previous roles.
    • Experience of content management systems.
    • Second language (German, Greek or Turkish preferred).
    • Degree level education (completed or ongoing) or equivalent through experience.
    Reports to:

    Head of Project Management

    Purpose of the Role:

    To assist Head of Project Management in coordinating and driving to completion a wide range of new and existing projects.

    Key Responsibilities:
    • Acting as the primary contact between internal stakeholders and third-party vendors, across existing and future products, including Sports book, Web and mobile platforms, Casino, Binary Options, Toto, Fantasy football and Virtual games.
    • Prioritising the product backlog and taking ownership of key features to ensure that they are delivered to specification and on time, without compromising on quality.
    • Designing and managing reporting dashboards for the Company’s digital business channels.
    • Creating end-to-end User stories the Company’s web and mobile platforms by way of wireframes.
    • Producing interactive prototypes of web and mobile applications prior to production.
    • Creating schedules during project set up and identifying resources required.
    • Identifying, tracking, and managing the resolution of bugs and issues across all projects.
    • Identifying any lead-time problems or set-backs brought about as a result of issues.
    • Collaborating and communicating with the key internal stakeholders, to define and document detailed software requirements for the Company’s customer products, services and applications.
    • Acting as the first point of contact for the business in relation to incoming queries and issues across the product range.
    • Placing the customer at the centre of everything to ensure their expectations are met, and where possible, exceeded.
    • Working with Project Managers to resolve problems and keeping all appropriate stakeholders in the loop regarding project implications.
    • Taking ownership of issues right through to resolution.
    • Monitoring data, benchmarking and continuously researching potential issues and opportunities.
    • Monitoring and reporting on competitor’s product innovations.
    Other responsibilities:
    • Escalating issues to Head of Project Management as appropriate.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • A minimum of 2 years’ experience in digital.
    • Proven ability to work across multiple fast-moving projects and multiple product teams.
    • Strong planning, organisational and time management skills, with the ability to prioritise and schedule campaign delivery plans. Ability to work well under pressure, produce desired results and meet deadlines.
    • Excellent interpersonal skills.
    • Ability to communicate complex ideas clearly.
    • Good work ethic and a positive, proactive approach to work.
    • Good attention to detail.
    • Strong analytical skills.
    • Excellent verbal and written communication skills in English.
    • Advanced knowledge of MS Excel and other Office products.
    • Technical know-how, with a solid understanding of the latest jargon and buzz words.
    • Experience or exposure to mobile; with an awareness of emerging platforms.
    • Ability to communicate confidently with developers and suppliers in technical jargon and “geek speak”.
    Desirable Skills and Abilities:
    • Experience in the online betting industry.
    • Project Management experience (ideally Prince 2 qualified or working towards it).
    • Experience of working in the Agile environment.
    • Good understanding of social media platforms.
    • Understanding of responsive design, usability design best practices, HTML5,CSS, jQuery, SEO best practices and mobile technologies.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings and weekends from time to time, if required)
    Reports to:

    Global Head of Marketing

    Purpose of the Role:

    To design and execute a coordinated Marketing strategy for India.

    Key Responsibilities:
    • Analysing payments systems within India and making recommendations that meet the needs of the business.
    • Cooperating with the broader Marketing team to establish and oversea best practice for various campaigns within India, including implementation, execution and analysis.
    • Taking ownership of the localization of the product.
    • Working as part of the broader Marketing team to raise brand awareness and trust.
    • Exploring Marketing opportunities in India to drive new customer acquisition from potential markets.
    • Conducting market research to identify market requirements for current and future products.
    • Proactively monitoring competitors’ activity and reporting findings through regular updates.
    • Cooperating with other departments, such as Customer Services and Payments, to improve service.
    • Identifying potential strategic partner relationships to maximise existing and potential revenue streams.
    • Establishing and maintaining strong relationships with the top regional affiliates.
    • Managing ROI within India.
    Other responsibilities:
    • Following team’s and Company’s processes and procedures effectively.
    • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
    • Escalating issues to Global Head of Marketing, as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Excellent written and spoken communication skills in English and Hindi.
    • At least 3 years of experience within the online betting industry.
    • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
    • Strong IT, numerical and analytical skills.
    • Proven project management skills and ability to work with teams based remotely.
    • Excellent attention to detail.
    • Ability to learn from previous campaigns to improve procedures and correct mistakes.
    • Excellent interpersonal skills and ability to communicate with key internal and external stakeholders.
    • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
    • Creativity and ability to think outside of the box.
    • Flexibility, including a flexible approach to working hours and willingness to travel.
    • A thorough knowledge and interest in sports.
    Reports to:

    Senior Trading Consultant

    Purpose of the Role:

    To work as part of the UK-based trading team, alongside traders based outside of the UK, to provide effective trading support to Marathonbet customers.

    Key Responsibilities:
    • Trading the allocated sport on a pre-book or live basis, as agreed with the Senior Trading Consultant.
    • Trading additional sports as and when required.
    • Effectively trading money to achieve a balanced book, manage risks and liabilities and maximise profits.
    • Setting prices for events.
    • Continuously monitoring markets and price movements and adjusting prices as needed.
    • Reacting to bets.
    • Providing excellent standards of service when trading sports.
    • Tracking and monitoring work activity.
    Other responsibilities:
    • Collaborating, communicating and managing relationships with the relevant internal stakeholders.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with colleagues.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • No previous trading experience necessary. On-the-job training will be provided.
    • Good knowledge of golf.
    • General interest in a range of mainstream UK sports.
    • Good numeracy skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Good interpersonal skills and ability to work as part of a team.
    Additional requirements:
    • Must be available to work a number of shifts per week (typical shifts will include Thursday – Sunday).
    • Must be flexible with regards to the rota (flexible hours to include weekends, bank holidays, evenings, early mornings as required).
    Reports to:

    Shop Manager

    Purpose of the Role:

    To work alongside Shop Manager and Deputy Shop Manager to provide excellent customer service and perform various operational duties.

    Key Responsibilities:
    • Providing the highest levels of customer service.
    • Answering customer queries in relation to odds, different types of bets and betting permutations.
    • Calculating odds for unusual bets or distant events (such as whether it will be a white Christmas).
    • Processing bets and taking payments.
    • Maintaining records of all bets taken as per Company’s guidelines.
    • Paying out winnings to customers.
    • Operating the computerised betting and till systems.
    • Checking that digital display boards are showing the correct betting odds and results.
    • Acting as brand ambassador and ensuring the shop is always immaculately presented.
    • Raising awareness of special promotions and promoting a variety of products, such as overseas lottery tickets.
    • Reporting any suspicious betting patterns or under-age gambling.
    • Liaising with other shops and departments as and when required.
    • Handling cash.
    Other Responsibilities:
    • Acting in accordance to Company’s policies and procedures at all times.
    • Escalating issues to senior management as appropriate.
    • Keeping abreast of professional knowledge by participating in training and studying developments within the industry.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Excellent customer service skills.
    • Strong communication skills.
    • Accuracy and attention to detail.
    • Positive and enthusiastic approach, with a “can do” attitude.
    • Ability to multitask and work under pressure.
    • Professional, positive and flexible approach to problem solving.
    • Good interpersonal skills and ability to work in a team.
    • Comfortable making basic calculations.
    • Adaptability and willingness to learn new skills.
    • Honesty, reliability and good attendance record.
    Additional Requirements
    • Must be flexible towards work schedules and rota (including weekends).
    • Must be over 18 years of age.
    Desirable Skills and Abilities:
    • Knowledge of the betting industry.
    • Basic IT skills, including email and Microsoft office packages.
    Reports to:

    Chief Technical Officer

    Purpose of the Role:

    To provide the overall operational management within the Company’s Retail function.

    Key Responsibilities:
    • Overseeing all activities within the Company’s retail outlets.
    • Acting as the secondary point of escalation for all retail-related issues.
    • Providing on-going risk assessment of key processes and implementing risk mitigated policies, to support the business and maximise profitability.
    • Optimising business processes to ensure efficiency and customer satisfaction.
    • Overseeing rotas to ensure contractual obligations are met, overtime minimised and statutory rest breaks and holidays are observed.
    • Ensuring that effective business continuity plans are in place to maintain operations.
    • Assisting the HR department with correct processing of pay by providing accurate information on overtime, unpaid leave, maternity/paternity leave, jury service and other issues affecting payroll.
    • Pro-actively encouraging retail employees to raise issues and suggest new ideas and following up on them as required.
    • Cascading all relevant information regarding retail to shop employees and ensuring understanding and buy in.
    • Ensuring all departmental objectives and met.
    • Coaching and providing guidance and support to shop managers as required.
    • Working in partnership with other key stakeholders in the business, to ensure compliance with legal and regulatory requirements and adherence to company procedures.
    • Representing retail employees at various interdepartmental meetings and acting as the first point of contact for queries relating to retail from other parts of the business.
    Other Responsibilities:
    • Developing the retail teams through coaching, mentoring, annual appraisal process and continuous feedback.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
    • Escalating issues to senior management as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Solid experience as Retail Manager within the betting industry or similar.
    • Proven ability in identifying and recommending improvements that drive the business forward.
    • Demonstrable management experience with the ability to lead and motivate others.
    • Basic IT skills, including email and Microsoft Office packages.
    • Accuracy and attention to detail.
    • Solid analytical skills.
    • Proactive and results-driven approach.
    • Exceptional problem-solving skills.
    • Excellent prioritising skills.
    • Customer focus and excellent customer service skills.
    • Strong communication skills and ability to build relationships.
    • Ability to multitask and work under pressure.
    • Good interpersonal skills and ability to lead a team.
    • Comfortable making basic calculations.
    • Adaptability and willingness to learn new skills.
    • Honesty, reliability and good attendance record.
    Additional Requirements
    • Must be flexible towards work schedules and rota (including weekends).
    • Must be over 18 years of age.
    Reports to:

    Senior Regional Retail Manager

    Purpose of the Role:

    To work alongside Senior Regional Retail Manager to ensure an effective operation of the Company’s betting shop.

    Key Responsibilities:
    • Driving the shop team forward to deliver excellence to our customers and improve customer experience.
    • Providing the highest levels of customer service and coaching other shop employees.
    • Answering customer queries in relation to odds, different types of bets and betting permutations.
    • Calculating odds for unusual bets or distant events (such as whether it will be a white Christmas).
    • Processing bets and taking payments.
    • Paying out winnings to customers.
    • Managing the computerised betting and till systems.
    • Checking that digital display boards are showing the correct betting odds and results.
    • Acting as brand ambassador and ensuring the shop is always immaculately presented.
    • Managing rotas and ensuring effective business continuity plans are in place in order to maintain ongoing service.
    • Working in partnership with other key stakeholders in the business, to ensure compliance with legal and regulatory requirements and adherence to company procedures.
    • Maintaining records of all bets taken as per Company’s guidelines.
    • Raising awareness of special promotions and promoting a variety of products, such as overseas lottery tickets.
    • Reporting any suspicious betting patterns or under-age gambling.
    • Acting as the principal point of escalation.
    • Liaising with other shops and departments as and when required.
    • Assisting with provision of cover to other local betting shops when necessary.
    • Ensuring the shop is fully stocked with betting slips, pens and up-to-date odds sheets.
    • Managing shop opening and closing procedures.
    • Handling cash and banking.
    • Ensuring that appropriate processes and practices are in place to minimise risks to health and safety to employees and customers whilst they are on Company’s premises.
    People Management
    • Actively developing succession plans and developing the shop team through coaching, mentoring and continuous feedback.
    • Effectively managing resources and proactively planning resourcing needs for the department.
    • Sourcing and attracting top talent from outside of the Company to join the team, as and when required.
    • Effectively training new recruits.
    • Continually assessing the team though the annual appraisal process.
    Other:
    • Acting in accordance to Company’s policies and procedures at all times.
    • Escalating issues to senior management as appropriate.
    • Keeping abreast of professional knowledge by participating in training and studying developments within the industry.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Minimum of two years’ experience in a betting shop or in a similar role.
    • Ability to manage a team.
    • Excellent customer service skills.
    • Strong communication skills and ability to build relationships with customers.
    • Basic IT skills, including email and Microsoft office packages.
    • Accuracy and attention to detail.
    • Positive and enthusiastic approach, with a “can do” attitude.
    • Ability to multitask and work under pressure.
    • Professional, positive and flexible approach to problem solving.
    • Good interpersonal skills and ability to lead a team.
    • Comfortable making basic calculations.
    • Adaptability and willingness to learn new skills.
    • Honesty, reliability and good attendance record.
    Additional Requirements
    • Must be flexible towards work schedules and rota (including weekends).
    • Must be over 18 years of age.
    Reports to:

    Customer Service Team Leader

    Purpose of the Role:

    To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

    Key Responsibilities:
    • Providing excellent standard of service to customers through email, phones and web chat interactions.
    • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
    • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
    • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
    • Assisting customers by placing bets over the phone.
    • Accurately translating website text as required by customers.
    • Effectively dealing with upset and angry callers.
    • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
    • Escalating regulatory issues to the Compliance Team.
    • Following up on customer interactions in accordance with Company’s processes and procedures.
    • Providing guidance to and mentoring junior members of the team.
    • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with clients and colleagues.
    • Tracking and monitoring work activity.
    • Determining and accurately recording all details of incoming problems.
    • Displaying a high level of attention to detail whilst recording and updating account information.
    • Monitoring forum to capture feedback.
    • Monitoring website for errors and testing website after systems updates and new product launches.
    • Playing an active part in enhancing quality results and performance of the team.
    • Contributing to team effort by meeting KPI’s and SLA’s.
    • Recommending potential products or services to management by collecting customer information and analysing customer needs.
    • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
    Other responsibilities:
    • Continually developing personal skills to enhance effectiveness of self and team.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
    • Escalating issues to senior management as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Excellent verbal and written communication skills in English and Russian.
    • Good numeracy skills.
    • Strong IT skills including good working knowledge of Microsoft Outlook.
    • Ability to multitask, prioritise and work under pressure.
    • Demonstrable negotiation skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Exceptional problem-solving skills.
    • Excellent prioritising skills.
    • Faultless telephone manner.
    • Customer focus and commitment to service excellence.
    • Good interpersonal skills and ability to work as part of a team.
    • Ability to learn quickly in a changing environment.
    • Diagnostic and Advisory Skills.
    • Confidence and ability to deal with difficult situations.
    Desirable Skills and Abilities:
    • Knowledge of online gaming and betting industry.
    • Interest and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)

    To apply for any of the above roles, please send your CV and covering letter to jobs@panbet.com

    If you are interested in working for us, but cannot find anything suitable above, you can make a speculative application. Simply send your CV and covering letter to jobs@panbet.com

    Our products and services

    Sports book

    Many sports, hundreds of matches, thousands of markets. Also lotteries and special markets, for example who will be the next James Bond? Or who will win the latest reality TV show?

    Live in-play betting and live statistics

    Live betting while the match/ tournament takes place. Lots of markets available including who will win the next point or score the next goal? Many with live TV feeds and live match stats.

    Toto

    Accumulator pool betting.

    Mobile

    Bet via the Marathonbet app. Available for iPhone, iPad and Android devices.

    Software

    Retail betting shop, affiliate and customer relationship management systems.

    our partners

    In 2013, Marathonbet became the main shirt sponsor of Fulham FC. The two-year deal was a club record for the Whites and the company’s first venture into sports sponsorship. Soon after, Marathonbet teamed up with Ukrainian Premier League side Dynamo Kyiv, with the logo appearing on the back of the shirt.This year, Marathonbet became the main shirt sponsor of Hibernian FC, as well as the Global Betting Partner of West Ham United and Derby County.

    What our people say

    Graham, Chief Executive Officer

    “The international gaming market is ever changing; new products, new markets, new technology and new legislation drive the Panbet Limited team to ensure that nothing grows stale. The constant desire to improve and reinvent our processes, policies and practices is not for everyone. We work 24 hours every day of the year. If you are looking for a quiet 9-5 paper shuffling number, then we have nothing for you. If you have an interest in sport, gaming, IT development, marketing, or delivering the best in customer liaison, and have boundless energy and enthusiasm, then give us a call. Experience is always welcome, but willingness, dedication and enthusiasm are also vastly appreciated.”

    Niall, Social Media and PR Executive

    “Working at Panbet has allowed me to grow in an exciting company and industry. During my time here, I’ve worked closely with Premier League clubs, players and managers, while creating engaging content with them, as well as developing our social media channels. The opportunities I have been given are unique and hugely rewarding.”

    Tatjana, Customer Service Agent

    “As a Customer Service Agent, my job is to solve customer issues via chat, phone or email in a polite and professional manner. I speak to clients from all over the world every day and I represent the brand. I joined Panbet recently without much knowledge of the industry, but the support you receive as a new employee is great. At first, it seems like there is a lot of information to take in, but the constant and instant help from colleagues and team leaders makes it easy to learn. The training programme is very comprehensive and well organised and after six months in my role, I have the skills and knowledge to fully contribute to my team. My job is very varied and interesting and I feel valued and appreciated at Panbet.”

    German, Payments Administrator

    “Panbet has invested in my professional development and has given me an opportunity to enjoy an interesting job. The atmosphere in Panbet’s head office is great and everyone is friendly and supportive, which is very important to me. People genuinely get on well with each other and we often socialise after work. The Company also organises various activities on a regular basis, which is a great way to mingle with people from other departments.”

    Malcolm, Office Manager

    “An ever-changing landscape, a multitude of challenges, an exciting environment, a host of friendly faces, and being thanked for doing a good job - that’s why I really enjoy working at Panbet.”

    Gosia, HR Manager

    “When you join Panbet, you’re not just another face in the crowd. The Company is always looking for new, exciting opportunities, and all ideas are valued and listened to. Panbet has extremely high standards and some of the brightest people in the industry work here. There is a feeling that what we do is at the cutting edge and it’s a great environment to be a part of. In some ways, working at our Hove headquarters feels like working for a small company, where everyone knows each other well and people are empowered to make a real difference. On the other hand, we’re part of a bigger group of companies and can benefit from all the advantages that come from it. I’ve never worked anywhere quite like it.”

    Daniel, Compliance Officer

    “It’s great to work for a company where everyone is happy, fully engaged and proactive. Seeing the positive work ethic of so many people can really help motivate you.”

    Violeta, Customer Service Agent

    “In my role as Customer Services Agent, my main task is to assist customers with their queries and advise them on our products. It is a very busy environment and you need to be able to multitask if you want to succeed. It also helps if you have an interest in sports, because once you join the team, you will need to be aware of the key sporting events. My job is challenging and very exciting and I love my team. We spend a lot of time together and my team is like my second family. I particularly like our days out at the local sports games. “

    Kamilla, Accounts Assistant

    “Panbet offers excellent opportunities for staff and is a wonderful company to work for! Our offices are located only a few minutes’ walk away from St Ann’s Wells Gardens and I often pop out at lunchtime to grab my lunch in the lovely surroundings of the park. We’ve just moved to a new office with fantastic facilities and I like the free, secure parking, which is available to all staff. I no longer need to worry about finding a parking space in the morning. We have a busy social calendar and celebrate birthdays and other occasions together. The key thing for me, though, is that the Company encourages everyone to develop their skills. A number of my colleagues have benefitted from professional courses that Panbet has supported.”

    Iuliia, Payments and Fraud Administrator

    “I really enjoy working in my team. There’s a lot of friendly competition, but also plenty of office banter. If you’re stuck, you can be certain that someone will take the time from their busy schedule to help you out and share their knowledge with you. I’ve learnt a lot from my more experienced colleagues and I’ve never felt that I was thrown into the deep waters”.

    Ester, Administrator

    "I love working at Panbet, because every day is different. Things change constantly, so if you like a new challenge, you will feel at home here. There is a real focus on career development at Panbet. I joined the Company a few months ago as an Administrator and have learnt new skills every day. With all the training I’ve had and the support from my colleagues, my responsibilities have increased and my role keeps getting more and more interesting. The constant development within the Company is very motivating."

    Sergejs, Deputy Fraud Manager

    “It's great to work for a Company where innovation and development are such core elements of the culture. New prospects and opportunities come up constantly, new roles are being created, new markets researched. It's a place where you are empowered to make decisions and where you can express your creative side.”