PANBET

Panbet Limited is a UK-licenced bookmaker, operating retail betting shops. Founded in 2000, its operations are regulated by the UK Gambling Commission. Panbet Limited also offers support services for online betting and gaming websites, marathonbet.com and marathonbet.co.uk.

Over the past 15 years, Panbet Limited has grown into a successful and diverse operation. Panbet Limited is part of an international group of companies, with presence throughout Europe, Asia and Africa. Through marathonbet.co.uk and marathonbet.com websites, our group of companies serves over 750,000 customers in nine languages and 94 countries.

Why join us?

  • Career development
  • Working environment and culture
  • Diversity and inclusiveness
  • Our Core Values
  • Reward

Panbet Limited offers fantastic career development opportunities. If you are talented, we will quickly spot your potential and give you opportunities to shape your career. We invest in our people and facilitate internal moves and promotions, so you might join as a Customer Services Agent in January and move to our Finance team in August. Career development at Panbet is not an empty phrase. Most of our managers joined the Company in junior roles and progressed through the ranks. Your progress will depend on your dedication, abilities and on what aims you set or yourself. If you aim for the sky, we will give you every opportunity to stretch yourself and develop your skills and knowledge. We want you to succeed, so if you are ambitious and embrace new challenges, we will give you all the support you need to realise your potential.

We believe that great service starts with happy and focused employees. We are ambitious and we’re always looking for new business opportunities. We work hard to create an environment where each individual can make a meaningful contribution to the success of the Company. What you do really matters and all ideas and suggestions are encouraged and respected. Our people work as a team. If you need help, you know that all you need to do is ask. Teamwork and mutual support are a way of life at Panbet. We have a fun, relaxed and family-like atmosphere and our busy kitchens are a real social hub in the heart of Hove.

Inclusiveness is a key part of the Company’s DNA. We’re continually working to ensure that people from all walks of life feel comfortable here, bring their personalities to work and thrive. We believe that by putting together people from very diverse backgrounds and with different life experiences, we can build a creative environment that fosters innovation and enables us to find the best solutions for our customers. Our employees are a diverse mix of people, making our office a vibrant and exciting place to work. We currently have employees from 17 nationalities working in Panbet Limited’s head office in Hove.

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

  • Discretionary bonus scheme based on individual performance, up to 15% of the basic salary (selected departments)
  • Pension Scheme
  • Free parking
  • Referral bonus
  • Season Ticket Loan
  • Childcare Vouchers Scheme
  • Bike Scheme
  • Mobile Scheme
  • Computer Scheme
  • Eye Care Vouchers
  • Flexi hours (selected departments)
  • Holiday entitlement above the statutory minimum
  • Paid sick leave above statutory minimum
  • Company social events
  • VIP experiences at high profile football clubs
  • Subsidised tea and coffee
  • Legal Services
  • Next Jump Scheme offering discounts on everyday shopping

In addition, Senior Managers may be entitled to the following:

  • Discretionary bonus scheme based on individual performance, up to 25% of the basic salary (depending on the role)
  • Discretionary bonus based on Company’s performance (depending on the role)
  • Portfolio of flexible benefits
Passion

We are committed to customer satisfaction. We do not compromise on speed of service. We listen to our customers.

Ambition

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

Noticing and protecting the vulnerable

We take personal responsibility to support those who need help. We are ethical and treat people fairly. We always do the right thing.

Being accountable

We take ownership of issues and challenges. We deliver on our promises. We are honest. We admit and learn from our mistakes.

Endless drive and commitment

We go the extra mile and do not give up easily. We have a positive attitude. We are always striving to improve. We embrace change.

Teamwork

We go the extra mile and do not give up easily. We have a positive attitude. We are always striving to improve. We embrace change.

We are a People’s company. We cooperate and find solutions together. We support our colleagues. We are approachable and share our knowledge. We treat people with respect. We give feedback kindly and with consideration.

meet our team in hove

We have recently moved into a shiny new office, so that all our teams can work together under one roof. Currently, our Hove office houses approximately 160 employees, including:

Careers

We’re hiring!
We’re always on the lookout for enthusiastic, innovative and dedicated people, who want to fast track their careers in the online gaming industry. We regularly publish our vacancies here, so keep an eye on this page if you would like to work for us.

Current vacancies

Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English and Spanish.
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
Reports to:

UK Head of Marketing

Purpose of the Role:

To work as part of a broader Marketing team to manage all aspects of Copywriting.

Key Responsibilities: Supervisory Duties
  • Providing guidance on all aspects of copywriting to the broader Marketing team.
  • Proactively developing and streamlining the team’s and Company’s copywriting processes and procedures.
  • Designing a step-by-step text approval process and ensuring that all members comply with it at all times.
  • Creating corporate standards for all copy and ensuring that all Marketing materials contribute to promoting a consistent and professional image of the brand.
  • Overseeing and proof reading all copy produced by the Marketing team.
  • Adapting drafts and creating finished pieces that attract and persuade.
  • Ensuring that all content complies with codes of advertising practice, meets objectives of the project, stays within the brief and contains no errors.
  • Continuously striving to improve creative standards and professionalism of all Marketing communications.
  • Ensuring that all content is search engine optimised.
  • Setting timeframes for submission of content drafts and ensuring these are adhered to at all times.
Copywriting Duties
  • Writing high quality copy for the Company’s emails, newsletter, campaigns, landing pages and press releases.
  • Proactively developing initial ideas for original slogans, catchphrases, tweets and scripts and contributing to creative brainstorming.
  • Generating stand-alone copy and text to complement visual concepts.
  • Writing betting previews, opinion pieces and shareable content.
  • Providing copy for various other marketing materials as and when required.
  • Other responsibilities:
    • Collaborating, communicating and building strong relationships with the key internal and external stakeholders.
    • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one-step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
    • Escalating issues to the UK Head of Marketing as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • A minimum of 2 years of experience in a similar role.
    • Thorough awareness of best practice in the field of Copywriting.
    • Understanding of the concept of brand image and its relevance to Copywriting.
    • Keen interest in sports and new advertising trends and techniques.
    • Passion for writing, with good knowledge of different forms of copywriting.
    • Good eye for detail and desire for perfection.
    • Excellent written and spoken communication skills in English.
    • Excellent interpersonal skills and willingness to collaborate.
    • Creativity and ability to translate ideas into copy.
    • Ability to think outside of the box and produce original and engaging content.
    • Good prioritising and time management skills, with commitment to meet deadlines.
    Desirable Skills and Abilities
    • Previous experience within the betting/gaming industry.
    • Track record of producing articles for an online sports audience.
    • Experience in social media, sports journalism, digital or communications field.
    Reports to:

    Customer Service Team Leader

    Purpose of the Role:

    To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

    Key Responsibilities:
    • Providing excellent standard of service to customers through email, phones and web chat interactions.
    • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
    • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
    • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
    • Assisting customers by placing bets over the phone.
    • Accurately translating website text as required by customers.
    • Effectively dealing with upset and angry callers.
    • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
    • Escalating regulatory issues to the Compliance Team.
    • Following up on customer interactions in accordance with Company’s processes and procedures.
    • Providing guidance to and mentoring junior members of the team.
    • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with clients and colleagues.
    • Tracking and monitoring work activity.
    • Determining and accurately recording all details of incoming problems.
    • Displaying a high level of attention to detail whilst recording and updating account information.
    • Monitoring forum to capture feedback.
    • Monitoring website for errors and testing website after systems updates and new product launches.
    • Playing an active part in enhancing quality results and performance of the team.
    • Contributing to team effort by meeting KPI’s and SLA’s.
    • Recommending potential products or services to management by collecting customer information and analysing customer needs.
    • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
    Other responsibilities:
    • Continually developing personal skills to enhance effectiveness of self and team.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
    • Escalating issues to senior management as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Excellent verbal and written communication skills in English.
    • Good numeracy skills.
    • Strong IT skills including good working knowledge of Microsoft Outlook.
    • Ability to multitask, prioritise and work under pressure.
    • Demonstrable negotiation skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Exceptional problem-solving skills.
    • Excellent prioritising skills.
    • Faultless telephone manner.
    • Customer focus and commitment to service excellence.
    • Good interpersonal skills and ability to work as part of a team.
    • Ability to learn quickly in a changing environment.
    • Diagnostic and Advisory Skills.
    • Confidence and ability to deal with difficult situations.
    Desirable Skills and Abilities:
    • Knowledge of a second language (German preferred).
    • Knowledge of online gaming and betting industry.
    • Interest and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
    Reports to:

    Customer Service Team Leader

    Purpose of the Role:

    To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

    Key Responsibilities:
    • Providing excellent standard of service to customers through email, phones and web chat interactions.
    • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
    • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
    • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
    • Assisting customers by placing bets over the phone.
    • Accurately translating website text as required by customers.
    • Effectively dealing with upset and angry callers.
    • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
    • Escalating regulatory issues to the Compliance Team.
    • Following up on customer interactions in accordance with Company’s processes and procedures.
    • Providing guidance to and mentoring junior members of the team.
    • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with clients and colleagues.
    • Tracking and monitoring work activity.
    • Determining and accurately recording all details of incoming problems.
    • Displaying a high level of attention to detail whilst recording and updating account information.
    • Monitoring forum to capture feedback.
    • Monitoring website for errors and testing website after systems updates and new product launches.
    • Playing an active part in enhancing quality results and performance of the team.
    • Contributing to team effort by meeting KPI’s and SLA’s.
    • Recommending potential products or services to management by collecting customer information and analysing customer needs.
    • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
    Other responsibilities:
    • Continually developing personal skills to enhance effectiveness of self and team.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
    • Escalating issues to senior management as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Excellent verbal and written communication skills in English and Russian.
    • Good numeracy skills.
    • Strong IT skills including good working knowledge of Microsoft Outlook.
    • Ability to multitask, prioritise and work under pressure.
    • Demonstrable negotiation skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Exceptional problem-solving skills.
    • Excellent prioritising skills.
    • Faultless telephone manner.
    • Customer focus and commitment to service excellence.
    • Good interpersonal skills and ability to work as part of a team.
    • Ability to learn quickly in a changing environment.
    • Diagnostic and Advisory Skills.
    • Confidence and ability to deal with difficult situations.
    Desirable Skills and Abilities:
    • Knowledge of online gaming and betting industry.
    • Interest and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
    Reports to:

    Head of Operations

    Purpose of the Role:

    To manage implementation of a new CRM system. To lead the CRM team to deliver a fast and efficient CRM function.

    Key Responsibilities: Operations:
    • Liaising with developers, vendors and key stakeholders to ensure effective implementation of a CRM system.
    • Continuously managing the CRM system to streamline processes and improve customer journey.
    • Proactively undertaking competitor analysis to recommend improvements to the system and potential business opportunities.
    • Working with the Marketing team to design and deliver tailor-made CRM campaigns for various jurisdictions.
    • Devising and executing schemes and interventions to prevent customer attrition, increase loyalty and reduce churn.
    • Designing enhanced loyalty programs to high value customers.
    • Working with the Customer Service team to reinforce best practices and excellent service across brands.
    • Working collaboratively with Product to ensure cross sale plans.
    • Working closely with management to ensure compliance with internal policies, legislation, licensing requirements and industry best practice.
    • Producing performance and strategic reports for Senior Management.
    • Building efficient working relationships with other internal and external stakeholders, including Payments, Fraud, Traders and third party vendors.
    • Designing and implementing programs to reactivate valuable customers who have stopped placing bets with Marathonbet, whilst ensuring that all programs are in line with company values.
    • Managing ROI of the retention, reactivation and conversion programs.
    • Reviewing sign ups and duplicate accounts to ensure customer attrition, reactivation and conversation are managed appropriately.
    • Recommending ways to leverage customer data to improve profits.
    • Analysing data from various campaigns and following up on customer interactions.
    • Improving upon previous retention, reactivation and conversion campaigns to create a library of campaigns available for future use.
    • Preventing financial loss as a result of fraudulent behaviour due to program abuse.
    • Engaging customers through multiple communication channels to increase satisfaction, improve conversion rates, prevent attrition and maximize customer life cycle.
    Operations:
    • Continuously monitoring team performance in order to achieve and surpass KPI’s and SLA’s; offering constructive encouragement and advice to guarantee team targets.
    • Developing the CRM team through coaching, mentoring and continuous feedback. Acting as a mentor and role model.
    • Actively assist with recruitment, orientation and training activities as required.
    • Ensuring that all line reports are professional, comply with Company’s policies and procedures and maintain Company’s standards and reputation.
    • Working closely with HR department to effectively deal with staff issues as required.
    Other responsibilities:
    • Providing coverage to operational functions as and when required, to support the business and ensure continuous effective operations.
    • Assisting in promotion of Marathonbet products across customers segments.
    • Escalating issues to Head of Operations as appropriate.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Solid understanding of payment methods and CRM systems and processes (Sugar CRM experience preferred).
    • Previous experience within online gaming and betting.
    • Customer focus and commitment to service excellence.
    • Thorough awareness of customer services operations and best practices.
    • Good working knowledge of Microsoft Office applications, particularly Excel.
    • Excellent verbal and written communication skills in English, including good report writing skills and a faultless telephone manner.
    • Accuracy and attention to detail.
    • Demonstrable negotiation skills.
    • Solid numeracy and analytical skills.
    • Proactive and results driven approach.
    • Good organisation and prioritising abilities.
    • Ability to multitask and work under pressure.
    • Exceptional creative thinking and problem-solving skills.
    • Good interpersonal and relationship building skills.
    • Ability to learn quickly in a changing environment.
    • Confidence and ability to deal with difficult situations.
    • Reliability and Flexibility.
    • Multicultural Awareness.
    Desirable Skills and Abilities:
    • Knowledge of a foreign language.
    • Knowledge of Sportsbook, Casino and Poker.
    • Interest in and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (evenings, nights and weekends.
    Reports to:

    UK Head of Marketing

    Purpose of the Role:

    To work as part of the wider Marketing team to formulate and execute the PPC and paid traffic marketing strategy for the Company.

    Key Responsibilities:
    • Maximising ROI through the efficient use of PPC Optimisation techniques, including keyword research, campaign management on Google, Bing, Facebook and Twitter.
    • Fully tracking and reporting every campaign. Maximising what is working, whilst amending what doesn’t.
    • Assisting with design and execution of PPC campaign strategy set by the UK Head of Marketing.
    • Leveraging social media campaigns and PR campaigns, whilst complimenting SEO activity.
    • Understanding conversion by device, browser and geo-location and maximising every paid hit the site receives.
    • Cooperating with the broader Marketing team to establish and implement PPC best practice for various campaigns.
    • Assisting, where needed, with the design and execution of engaging content.
    • Contributing to meeting budget targets and KPIs for PPC, and understanding, implicitly, the performance of CPC, CPA and other relevant PPC KPIs.
    • Monitoring competitors’ activity and reporting findings through regular updates.
    • Designing and generating monthly ranking and traffic reports.
    • Producing results forecasts along with budget recommendations, on a quarterly basis.
    • Identifying software to utilise for performance tracking.
    Other responsibilities:
    • Following team’s and Company’s processes and procedures effectively.
    • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and continual professional development.
    • Escalating issues to UK Head of Marketing, as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    • Assisting with other key marketing projects within the UK team.
    Required Skills and Abilities:
    • Minimum of 3 years’ experience in PPC and Social Media paid ads.
    • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
    • A keen interest in UK sport.
    • Good knowledge of customer acquisition and conversion techniques.
    • Proven successful PPC experience on large scale projects.
    • Experience with Mobile SEO.
    • Solid knowledge of social media and PPC.
    • Track record of working in a high paced, competitive environment.
    • Strong IT, numerical, project management and analytical skills.
    • Excellent attention to detail.
    • Ability to learn from previous campaigns to improve procedures and correct mistakes.
    • Excellent interpersonal skills and ability to communicate effectively.
    • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
    Desirable Skills and Abilities:
    • A background in sports betting and gambling is preferable, but not required.
    Other requirements:
    • References will be requested as part of the screening process.
    Reports to:

    UK Head of Marketing

    Purpose of the Role:

    To manage the content presented on the group’s websites, ensuring correct timing and placement in line with content strategy and popular events.

    Key Responsibilities:
    • Managing the group websites and the images, banner promotions and in-linking.
    • Liaising with individual country managers to execute the individual site/country website content plans.
    • Implementing best practice of SEO techniques on all pages within the site.
    • Scheduling the banner placement for promotion of key events and products on pages within the site.
    • Working with all marketing functions and sports traders to ensure profitable events are prominent, whilst covering other events and products.
    • Editing onsite copy, images, content, links and events in a timely manner.
    • Maintaining and amending a list of web errors found onsite, to keep 404 issues to a minimum.
    • Executing tasks relating to the website in line with the content and sporting calendar.
    Other responsibilities:
    • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry. Participating in training as appropriate to maintain own professional expertise and CPD.
    • Escalating issues to UK Head of Marketing as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Interest in sports.
    • Deep understanding of SEO techniques, terms and enhancements.
    • Ability to multitask and satisfy multiple workloads.
    • Resilience and ability to work efficiently under pressure.
    • Understanding of code and ability to make minor changes if needed.
    • Proven track record of preparing banners for promotional use.
    • Outstanding attention to detail, including proofreading skills.
    • Strong copywriting and editing skills.
    • Fluency in written and verbal English.
    • Excellent communication skills and ability to build strong working relationships.
    • Flexibility and adaptability.
    • Pro-active approach.
    • Willingness to work during weekends/bank holidays if required.
    Desirable Skills and Abilities:
    • Photoshop editing skills.
    • Second European Language.
    • Degree level education would be an asset, but is not essential.
    Reports to:

    Head of Compliance

    Purpose of the Role:

    To assist the Head of Compliance with all matters relating to compliance.

    Key Responsibilities:
    • Conducting ongoing risk assessments of the Company processes and procedures in light of various legal regulatory, operational and technical requirements.
    • Assisting the Head of Compliance in implementing various policies and procedures, to ensure that business activities are conducted in conformity with all applicable laws and regulations.
    • Challenging existing practices and procedures, and making recommendations in accordance with industry best practice.
    • Working alongside Head of Compliance to ensure effective communications with local and foreign regulators and legal bodies.
    • Liaising with other companies, service providers, test laboratories, external legal advisors, local government, regulatory authorities (local and foreign) and relevant service providers in various jurisdictions, as and when required.
    • Assisting with the development of compliance training and protocols.
    • Preparing regular and ad hoc reports with respect to regulatory requirements and developments.
    • Assisting with the preparation of compliance documentation for statutory, legal and regulatory purposes.
    • Assisting with audits as and when required.
    • Drafting responses to queries and investigations conducted by various official bodies.
    • Providing guidance and training in business-wide compliance policies and procedures, laws and regulations applicable to the business.
    • Proactively raising awareness of compliance risks throughout the business.
    • Working in partnership with other key stakeholders in the business, to ensure full adherence with the Company’s policies and procedures.
    Other responsibilities:
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
    • Escalating issues to Head of Compliance as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Preferably an individual who has experience in dealing with compliance matters within a regulated environment, such as gambling, finance, aviation, military or similar.
    • Strong working knowledge of various areas of compliance and the ability to apply these to real life situations, using a common sense approach.
    • Experience of dealing with regulators, licensing bodies and other third parties.
    • Excellent prioritising skills, ability to multi-task and work under pressure.
    • Proactive and results-driven approach.
    • Excellent written and spoken communication skills in English.
    • Ability to explain complex compliance issues to employees from other departments in a clear and concise way.
    • Ability to influence and quickly build strong working relationships with the key stakeholders.
    • Demonstrable experience of developing and implementing policies and procedures.
    • Strong IT skills.
    • Basic project management and implementation skills.
    • Integrity and accountability.
    • Proven commercial acumen.
    • Strong analytical and reporting skills.
    • Committed to upholding professional standards.
    Desirable Skills and Abilities:
    • Experience of working in the online gaming and betting industry.
    • Knowledge or experience of on-line or land based gaming processes.
    • Bachelor's degree or equivalent.
    • Experience in managing regulatory relationships and inspections regimes.
    Reports to:

    Senior Trading Consultant

    Purpose of the Role:

    To work as part of the UK-based trading team, alongside traders based outside of the UK, to provide effective trading support to Marathonbet customers.

    Key Responsibilities:
    • Trading the allocated sport on a pre-book or live basis, as agreed with the Senior Trading Consultant.
    • Trading additional sports as and when required.
    • Effectively trading money to achieve a balanced book, manage risks and liabilities and maximise profits.
    • Setting prices for events.
    • Continuously monitoring markets and price movements and adjusting prices as needed.
    • Reacting to bets.
    • Providing excellent standards of service when trading sports.
    • Tracking and monitoring work activity.
    Other responsibilities:
    • Collaborating, communicating and managing relationships with the relevant internal stakeholders.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with colleagues.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • No previous trading experience necessary. On-the-job training will be provided.
    • Excellent knowledge of and passion for football.
    • General interest in a range of mainstream UK sports.
    • Good numeracy skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Good interpersonal skills and ability to work as part of a team.
    Desirable Skills and Abilities:
    • Must be available to work a number of shifts per week including weekends, bank holidays, evenings and early mornings as required.
    Reports to:

    Payments Manager

    Purpose of the Role:

    To protect the Company and its stakeholders’ brands, intellectual property, reputation and assets from harm caused by fraud and error, whilst maintaining the Company’s ability to transact freely and efficiently with its customers.

    Key Responsibilities:
    • Identify and actively manage risks associated with online marketing/affiliate fraud.
    • Deliver policies, proactive procedures and working practices to profile and identify business activity that is being targeted by fraud or contravenes licensing conditions.
    • Take responsibility for compliance and assurance reviews of affiliate acquisition activity, to identify abuse of the business opportunity on offer.
    • Conduct monthly financial performance reviews to identify areas of loss, communicating recommendations and the remedial action required to Payments Manager.
    • Conduct investigations as requested by the Payments Manager.
    • Review and approval of all affiliate earnings.
    • Cooperate with other departments to help prevent abuse and resolve conflicts of interests.
    • Monitor acquisition bonuses and sign ups.
    • Provide a thorough risk analysis on various issues as and when required.
    • Assist management in activity reporting by providing timely information upon request.
    • Advise on relevant company policies and ensuring compliance.
    • Follow up on customer interaction and contact trends to identify issues.
    Other responsibilities:
    • Deal with customers and staff in an efficient and courteous manner.
    • Escalate issues to senior management as appropriate.
    • Keep abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
    • Undertake other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Experience of working in online environment.
    • Understanding of the different online marketing incentives offered.
    • Knowledge of the different aspects of risk work and experience in online Payments or Financial Services.
    • Proficient in MS Office Tools, including MS Excel.
    • Ability to adapt to changing priorities.
    • Fluency in the English language.
    • Good attention to detail.
    • Solid analytical skills.
    • Proactive approach.
    • Good organisation and prioritising abilities.
    • Ability to multitask and work under pressure.
    • Exceptional problem-solving skills.
    Desirable Skills and Abilities:
    • Knowledge and experience of AML regulations.
    • Experience of designing and implementing policies and procedures.
    • Good knowledge of Panbet Limited and the betting industry.
    • Proven diagnostic and advisory skills.
    • A passion and an interest in online gaming.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings and nights)
    Reports to:

    Senior Trading Consultant

    Purpose of the Role:

    To work as part of the UK-based trading team, alongside traders based outside of the UK, to provide effective trading support to Marathonbet customers.

    Key Responsibilities:
    • Trading the allocated sport on a pre-book or live basis, as agreed with the Senior Trading Consultant.
    • Trading additional sports as and when required.
    • Effectively trading money to achieve a balanced book, manage risks and liabilities and maximise profits.
    • Setting prices for events.
    • Continuously monitoring markets and price movements and adjusting prices as needed.
    • Reacting to bets.
    • Providing excellent standards of service when trading sports.
    • Tracking and monitoring work activity.
    Other responsibilities:
    • Collaborating, communicating and managing relationships with the relevant internal stakeholders.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with colleagues.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • No previous trading experience necessary. On-the-job training will be provided.
    • Excellent knowledge of and passion for rugby.
    • General interest in a range of mainstream UK sports.
    • Good numeracy skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Good interpersonal skills and ability to work as part of a team.
    Additional Requirements
    • Must be available to work a number of shifts per week including weekends, bank holidays, evenings and early mornings as required.
    Reports to:

    Customer Service Team Leader

    Purpose of the Role:

    To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

    Key Responsibilities:
    • Providing excellent standard of service to customers through email, phones and web chat interactions.
    • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
    • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
    • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
    • Assisting customers by placing bets over the phone.
    • Accurately translating website text as required by customers.
    • Effectively dealing with upset and angry callers.
    • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
    • Escalating regulatory issues to the Compliance Team.
    • Following up on customer interactions in accordance with Company’s processes and procedures.
    • Providing guidance to and mentoring junior members of the team.
    • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
    • Complying with Company’s policies and procedures at all times, to improve service provided.
    • Maintaining professionalism in all interactions with clients and colleagues.
    • Tracking and monitoring work activity.
    • Determining and accurately recording all details of incoming problems.
    • Displaying a high level of attention to detail whilst recording and updating account information.
    • Monitoring forum to capture feedback.
    • Monitoring website for errors and testing website after systems updates and new product launches.
    • Playing an active part in enhancing quality results and performance of the team.
    • Contributing to team effort by meeting KPI’s and SLA’s.
    • Recommending potential products or services to management by collecting customer information and analysing customer needs.
    • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
    Other responsibilities
    • Continually developing personal skills to enhance effectiveness of self and team.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
    • Escalating issues to senior management as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • Excellent verbal and written communication skills in English and German.
    • Good numeracy skills.
    • Strong IT skills including good working knowledge of Microsoft Outlook.
    • Ability to multitask, prioritise and work under pressure.
    • Demonstrable negotiation skills.
    • Excellent accuracy and attention to detail.
    • Proactive and results-driven approach.
    • Exceptional problem-solving skills.
    • Excellent prioritising skills.
    • Faultless telephone manner.
    • Customer focus and commitment to service excellence.
    • Good interpersonal skills and ability to work as part of a team.
    • Ability to learn quickly in a changing environment.
    • Diagnostic and Advisory Skills.
    • Confidence and ability to deal with difficult situations.
    Desirable Skills and Abilities:
    • Knowledge of online gaming and betting industry.
    • Interest and knowledge of sports.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
    Reports to:

    PR and Sponsorship Manager

    Purpose of the Role:

    To help Panbet achieve maximum ROI from its partnership investments

    Key Responsibilities:
    • Working on the activation of all sponsorship and partnership properties across all sports.
    • Contributing innovative brand activation ideas.
    • Leveraging Panbet’s partnerships to help enhance its brands’ image in the UK.
    • Driving new customer acquisition by using Panbet’s partnerships.
    • Ensuring that Panbet receives maximum ROI from its partnership investments.
    • Working closely with the UK Marketing Team on brand messaging.
    • Monitoring competitors’ activity and reporting findings.
    • Helping research new partnership opportunities.
    • Assisting with regular projects (videos, activations, email campaigns, competitions).
    • Assisting in building and maintaining the relationships between Panbet and its partners on a daily basis.
    • Providing regular progress reports and feedback on partnership accounts.
    • Providing support and covering the Marketing and Social Media teams as and when required.
    Other responsibilities
    • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry.
    • Attending industry conferences and PR related development seminars.
    • Participating in training as appropriate to maintain own professional expertise and CPD.
    • Escalating issues to PR and Sponsorship Manager as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • A thorough knowledge of a wide range of sports, especially football.
    • A good knowledge and understanding of the betting industry.
    • A sound knowledge of the business of sport.
    • Strong numerical skills, with the ability to creatively interpret ROI results.
    • A working understanding of social media (particularly Facebook, Twitter and YouTube).
    • Excellent communication skills (written and spoken) with people at all levels of business.
    • Ability to create engaging email copy.
    • Attention to detail, especially when proofreading own work.
    • Punctuality, reliability and flexibility.
    • Good customer service skills.
    • Strong interpersonal and presentation skills, helping to build a rapport with fans and partners.
    • Good understanding of business practises in the UK.
    Desirable Skills and Abilities:
    • Photoshop skills.
    • Experience in marketing in the gambling or sports industry.
    Other requirements:
    • Must be flexible and able to work in the evenings and during weekends if required.
    Reports to:

    Head of Finance and Procurement

    Purpose of the Role:

    To assist in the preparation of regular management accounts and report on key management figures.

    Key Responsibilities:
    • Preparing monthly and quarterly management accounts.
    • Undertaking KPI and performance analysis by product, sector and location.
    • Assisting with longer term financial planning and budget setting.
    • Forecasting on new service offerings and future product development.
    • Producing accurate models of margin and profitability.
    • Monitoring operational costs.
    • Assisting with preparation of periodic financial statements, including profit and loss accounts, budgets, cash flows, variance analysis and commentaries.
    • Monitoring and evaluating financial information systems and suggesting improvements where needed.
    • Assisting with internal and external audits, as and when required.
    Other responsibilities
    • Keeping abreast of professional knowledge by studying developments within the industry. Participating in training as appropriate to maintain own professional expertise and CPD.
    • Escalating issues to Head of Finance and Procurement as appropriate.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • CIMA qualified / psrt qualified (or equivalent through experience).
    • Proven experience of challenging and influencing key stakeholders outside of the Finance team.
    • Good presentation skills.
    • Ability to interpret and communicate financial data to non-financial managers, in a clear and concise manner.
    • Solid track record of financial planning, budgeting and forecasting.
    • Good communication skills, with excellent knowledge of English.
    • Excellent knowledge of Microsoft Office packages, particularly Excel.
    • Proven literacy, numeracy and analytical skills.
    • Strong time management skills, with the ability to meet strict deadlines.
    • Confident and conscientious manner.
    • Methodical and logical approach to problem solving.
    Desirable Skills and Abilities:
    • Working knowledge of Russian.
    • Experience within the betting/gaming industry.
    Reports to:

    Head of Product

    Purpose of the Role:

    To assist Head of Product in coordinating and driving to completion a wide range of new and existing projects.

    Key Responsibilities:
    • Acting as the primary contact between internal stakeholders and third-party vendors, across existing and future products, including Sports book, Web and mobile platforms, Casino, Binary Options, Toto, Fantasy football and Virtual games.
    • Prioritising the product backlog and taking ownership of key features to ensure that they are delivered to specification and on time, without compromising on quality.
    • Designing and managing reporting dashboards for the Company’s digital business channels.
    • Creating end-to-end User stories the Company’s web and mobile platforms by way of wireframes.
    • Producing interactive prototypes of web and mobile applications prior to production.
    • Creating schedules during project set up and identifying resources required.
    • Identifying, tracking, and managing the resolution of bugs and issues across all projects.
    • Identifying any lead-time problems or set-backs brought about as a result of issues.
    • Collaborating and communicating with the key internal stakeholders, to define and document detailed software requirements for the Company’s customer products, services and applications.
    • Acting as the first point of contact for the business in relation to incoming queries and issues across the product range.
    • Placing the customer at the centre of everything to ensure their expectations are met, and where possible, exceeded.
    • Working with Project Managers to resolve problems and keeping all appropriate stakeholders in the loop regarding project implications.
    • Taking ownership of issues right through to resolution.
    • Monitoring data, benchmarking and continuously researching potential issues and opportunities.
    • Monitoring and reporting on competitor’s product innovations.
    Other responsibilities
    • Escalating issues to Head of Product as appropriate.
    • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
    • Undertaking other reasonable duties as instructed by senior management.
    Required Skills and Abilities:
    • A minimum of 2 years’ experience in digital.
    • Proven ability to work across multiple fast-moving projects and multiple product teams.
    • Strong planning, organisational and time management skills, with the ability to prioritise and schedule campaign delivery plans. Ability to work well under pressure, produce desired results and meet deadlines.
    • Excellent interpersonal skills.
    • Ability to communicate complex ideas clearly.
    • Good work ethic and a positive, proactive approach to work.
    • Good attention to detail.
    • Strong analytical skills.
    • Excellent verbal and written communication skills in English.
    • Advanced knowledge of MS Excel and other Office products.
    • Technical know-how, with a solid understanding of the latest jargon and buzz words.
    • Experience or exposure to mobile; with an awareness of emerging platforms.
    • Ability to communicate confidently with developers and suppliers in technical jargon and “geek speak”.
    Desirable Skills and Abilities:
    • Experience in the online betting industry.
    • Project Management experience (ideally Prince 2 qualified or working towards it).
    • Experience of working in the Agile environment.
    • Good understanding of social media platforms.
    • Understanding of responsive design, usability design best practices, HTML5,CSS, jQuery, SEO best practices and mobile technologies.
    Additional Requirements
    • Must be flexible towards work schedules and rota (mornings, evenings and weekends from time to time, if required)

    To apply for any of the above roles, please send your CV and covering letter to jobs@panbet.com

    If you are interested in working for us, but cannot find anything suitable above, you can make a speculative application. Simply send your CV and covering letter to jobs@panbet.com

    Our products and services

    Sports book

    Many sports, hundreds of matches, thousands of markets. Also lotteries and special markets, for example who will be the next James Bond? Or who will win the latest reality TV show?

    Live in-play betting and live statistics

    Live betting while the match/ tournament takes place. Lots of markets available including who will win the next point or score the next goal? Many with live TV feeds and live match stats.

    Toto

    Accumulator pool betting.

    Mobile

    Bet via the Marathonbet app. Available for iPhone, iPad and Android devices.

    Software

    Retail betting shop, affiliate and customer relationship management systems.

    our partners

    In 2013, Marathonbet became the main shirt sponsor of Fulham FC. The two-year deal was a club record for the Whites and the company’s first venture into sports sponsorship. Soon after, Marathonbet teamed up with Ukrainian Premier League side Dynamo Kyiv, with the logo appearing on the back of the shirt.This year, Marathonbet became the main shirt sponsor of Hibernian FC, as well as the Global Betting Partner of West Ham United and Derby County.

    What our people say

    Olessia, Director

    “The international gaming market is ever changing; new products, new markets, new technology and new legislation drive the Panbet Limited team to ensure that nothing grows stale. The constant desire to improve and reinvent our processes, policies and practices is not for everyone. We work 24 hours every day of the year. If you are looking for a quiet 9-5 paper shuffling number, then we have nothing for you. If you have an interest in sport, gaming, IT development, marketing, or delivering the best in customer liaison, and have boundless energy and enthusiasm, then give us a call. Experience is always welcome, but willingness, dedication and enthusiasm are also vastly appreciated.”

    Niall, Social Media and PR Executive

    “Working at Panbet has allowed me to grow in an exciting company and industry. During my time here, I’ve worked closely with Premier League clubs, players and managers, while creating engaging content with them, as well as developing our social media channels. The opportunities I have been given are unique and hugely rewarding.”

    Tatjana, Customer Service Agent

    “As a Customer Service Agent, my job is to solve customer issues via chat, phone or email in a polite and professional manner. I speak to clients from all over the world every day and I represent the brand. I joined Panbet recently without much knowledge of the industry, but the support you receive as a new employee is great. At first, it seems like there is a lot of information to take in, but the constant and instant help from colleagues and team leaders makes it easy to learn. The training programme is very comprehensive and well organised and after six months in my role, I have the skills and knowledge to fully contribute to my team. My job is very varied and interesting and I feel valued and appreciated at Panbet.”

    German, Payments Administrator

    “Panbet has invested in my professional development and has given me an opportunity to enjoy an interesting job. The atmosphere in Panbet’s head office is great and everyone is friendly and supportive, which is very important to me. People genuinely get on well with each other and we often socialise after work. The Company also organises various activities on a regular basis, which is a great way to mingle with people from other departments.”

    Malcolm, Office Manager

    “An ever-changing landscape, a multitude of challenges, an exciting environment, a host of friendly faces, and being thanked for doing a good job - that’s why I really enjoy working at Panbet.”

    Gosia, HR Manager

    “When you join Panbet, you’re not just another face in the crowd. The Company is always looking for new, exciting opportunities, and all ideas are valued and listened to. Panbet has extremely high standards and some of the brightest people in the industry work here. There is a feeling that what we do is at the cutting edge and it’s a great environment to be a part of. In some ways, working at our Hove headquarters feels like working for a small company, where everyone knows each other well and people are empowered to make a real difference. On the other hand, we’re part of a bigger group of companies and can benefit from all the advantages that come from it. I’ve never worked anywhere quite like it.”

    Daniel, Compliance Officer

    “It’s great to work for a company where everyone is happy, fully engaged and proactive. Seeing the positive work ethic of so many people can really help motivate you.”

    Violeta, Customer Service Agent

    “In my role as Customer Services Agent, my main task is to assist customers with their queries and advise them on our products. It is a very busy environment and you need to be able to multitask if you want to succeed. It also helps if you have an interest in sports, because once you join the team, you will need to be aware of the key sporting events. My job is challenging and very exciting and I love my team. We spend a lot of time together and my team is like my second family. I particularly like our days out at the local sports games. “

    Kamilla, Accounts Assistant

    “Panbet offers excellent opportunities for staff and is a wonderful company to work for! Our offices are located only a few minutes’ walk away from St Ann’s Wells Gardens and I often pop out at lunchtime to grab my lunch in the lovely surroundings of the park. We’ve just moved to a new office with fantastic facilities and I like the free, secure parking, which is available to all staff. I no longer need to worry about finding a parking space in the morning. We have a busy social calendar and celebrate birthdays and other occasions together. The key thing for me, though, is that the Company encourages everyone to develop their skills. A number of my colleagues have benefitted from professional courses that Panbet has supported.”

    Iuliia, Payments and Fraud Administrator

    “I really enjoy working in my team. There’s a lot of friendly competition, but also plenty of office banter. If you’re stuck, you can be certain that someone will take the time from their busy schedule to help you out and share their knowledge with you. I’ve learnt a lot from my more experienced colleagues and I’ve never felt that I was thrown into the deep waters”.

    Ester, Administrator

    "I love working at Panbet, because every day is different. Things change constantly, so if you like a new challenge, you will feel at home here. There is a real focus on career development at Panbet. I joined the Company a few months ago as an Administrator and have learnt new skills every day. With all the training I’ve had and the support from my colleagues, my responsibilities have increased and my role keeps getting more and more interesting. The constant development within the Company is very motivating."

    Sergejs, Deputy Fraud Manager

    “It's great to work for a Company where innovation and development are such core elements of the culture. New prospects and opportunities come up constantly, new roles are being created, new markets researched. It's a place where you are empowered to make decisions and where you can express your creative side.”