PANBET

Panbet Limited is a UK-licenced bookmaker, operating retail betting shops. Founded in 2000, its operations are regulated by the UK Gambling Commission. Panbet Limited also offers support services for online betting and gaming websites, marathonbet.com and marathonbet.co.uk.

Over the past 15 years, Panbet Limited has grown into a successful and diverse operation. Panbet Limited provides services to http://www.marathonbet.co.uk/en/ and http://www.marathonbet.com/en/ websites. Through the marathonbet.co.uk and marathonbet.com websites, Panbet Limited serves over 750,000 customers in nine languages and 94 countries.

  • Industry:

    Betting and Gaming

Why join us?

Panbet Limited offers fantastic career development opportunities. If you are talented, we will quickly spot your potential and give you opportunities to shape your career. We invest in our people and facilitate internal moves and promotions, so you might join as a Customer Services Agent in January and move to our Finance team in August. Career development at Panbet is not an empty phrase. Most of our managers joined the Company in junior roles and progressed through the ranks. Your progress will depend on your dedication, abilities and on what aims you set or yourself. If you aim for the sky, we will give you every opportunity to stretch yourself and develop your skills and knowledge. We want you to succeed, so if you are ambitious and embrace new challenges, we will give you all the support you need to realise your potential.

We believe that great service starts with happy and focused employees. We are ambitious and we’re always looking for new business opportunities. We work hard to create an environment where each individual can make a meaningful contribution to the success of the Company. What you do really matters and all ideas and suggestions are encouraged and respected. Our people work as a team. If you need help, you know that all you need to do is ask. Teamwork and mutual support are a way of life at Panbet. We have a fun, relaxed and family-like atmosphere and our busy kitchens are a real social hub in the heart of Hove.

Inclusiveness is a key part of the Company’s DNA. We’re continually working to ensure that people from all walks of life feel comfortable here, bring their personalities to work and thrive. We believe that by putting together people from very diverse backgrounds and with different life experiences, we can build a creative environment that fosters innovation and enables us to find the best solutions for our customers. Our employees are a diverse mix of people, making our office a vibrant and exciting place to work. We currently have employees from 17 nationalities working in Panbet Limited’s head office in Hove.

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

  • Discretionary bonus scheme based on individual performance, up to 15% of the basic salary (selected departments)
  • Pension Scheme
  • Free parking
  • Referral bonus
  • Season Ticket Loan
  • Childcare Vouchers Scheme
  • Bike Scheme
  • Mobile Scheme
  • Computer Scheme
  • Eye Care Vouchers
  • Flexi hours (selected departments)
  • Holiday entitlement above the statutory minimum
  • Paid sick leave above statutory minimum
  • Company social events
  • VIP experiences at high profile football clubs
  • Legal Services
  • Next Jump Scheme offering discounts on everyday shopping

In addition, Senior Managers may be entitled to the following:

  • Discretionary bonus scheme based on individual performance, up to 25% of the basic salary (depending on the role)
  • Discretionary bonus based on Company’s performance (depending on the role)
  • Portfolio of flexible benefits
Passion

We are committed to customer satisfaction. We do not compromise on speed of service. We listen to our customers.

Ambition

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

Noticing and protecting the vulnerable

We take personal responsibility to support those who need help. We are ethical and treat people fairly. We always do the right thing.

Being accountable

We take ownership of issues and challenges. We deliver on our promises. We are honest. We admit and learn from our mistakes.

Endless drive and commitment

We go the extra mile and do not give up easily. We have a positive attitude. We are always striving to improve. We embrace change.

Teamwork

We go the extra mile and do not give up easily. We have a positive attitude. We are always striving to improve. We embrace change.

We are a People’s company. We cooperate and find solutions together. We support our colleagues. We are approachable and share our knowledge. We treat people with respect. We give feedback kindly and with consideration.

meet our team in hove

We have recently moved into a shiny new office, so that all our teams can work together under one roof. Currently, our Hove office houses approximately 160 employees, including:

Careers

We’re hiring!
We’re always on the lookout for enthusiastic, innovative and dedicated people, who want to fast track their careers in the online gaming industry. We regularly publish our vacancies here, so keep an eye on this page if you would like to work for us.

Current vacancies

Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English and Spanish.
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English and German.
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities:
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English and Russian.
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities:
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English.
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities:
  • Knowledge of a second language (German preferred).
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)
Reports to:

Fraud Manager

Purpose of the Role:

To proceed with the Company’s anti-fraud protocols in a way that protects the Company and its stakeholders from harm caused by fraud and error, whilst maintaining the Company’s ability to transact freely and efficiently with its customers.

Key Responsibilities:
  • Responsible for investigating new customer account using various fraud prevention tools
  • Email checks, identify potential risks to the company in accordance with internal guidelines and polices
  • Work closely with management to make sure all compliance and regulations are upheld as per company and regulatory guidelines
  • Review of daily sign ups and duplicate accounts
  • Detection of new fraud techniques and highlighting K.F.P to minimise risks
  • Dealing with customer complaints and issues escalated by the Payments/Other Departments
  • Review of User Alerts and remedying the appropriate actions
  • Provide regular feedback to direct reports and Management
  • Ad hoc projects driven by business needs
  • Review of daily transactions in line with online regulations and risks identified by the company
  • Handling suspicious accounts and events in accordance with company procedure
  • Review of customer documentation and KYC checks for various jurisdictions in line with policy
  • Review of affiliate documentation and KYC checks for business partners
  • Prevent financial loss as a result of fraudulent behaviour
  • Proactive risk assessment
  • Maintain procedure and process’ that drive the identification of high risk transactions
  • Actively contribute to identifying initiatives, system improvements, and process improvements
Other Responsibilities:
  • Escalating issues to senior management as appropriate.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Good knowledge of online payment methods, their operation and best practices for optimization.
  • Good knowledge of the online gaming industry.
  • Proficient in MS Office Tools, including MS Excel.
  • Fluency in English and Russian.
  • Good attention to detail.
  • Solid analytical skills.
  • Proactive approach.
  • Good organisation and prioritising abilities.
  • Ability to multitask and work under pressure.
  • Exceptional problem-solving skills.
Reports to:

Payments Manager

Purpose of the Role:

To protect the Company and its stakeholders’ brands, intellectual property, reputation and assets from harm caused by fraud and error, whilst maintaining the Company’s ability to transact freely and efficiently with its customers.

Key Responsibilities:
  • Processing all customer payments on a daily basis and ensuring they are recorded accurately in the appropriate systems.
  • Tracking, investigating and resolving payment issues in a timely manner, whilst keeping customers and management informed on the progress of their case at all times.
  • Acting as the dedicated point of contact for all customer payment related queries.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Following up on customer interaction and reporting on identified issues.
  • Assisting Finance with reconciliation work.
  • Communicating effectively with other departments (such as Customer Services and Fraud).
  • Ensuring that all risk, controls and compliance processes are adhered to for all payments.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Assisting management in activity reporting by providing timely information upon request.
  • Identifying risks associated with gambling fraud.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Contributing to a continual enhancement of the Payments function, by providing ideas and suggestions on how to improve procedures and develop the department.
  • Completing other ad-hoc tasks as and when required.
Other responsibilities:
  • Dealing with customers and staff in an efficient and courteous manner.
  • Escalating issues to management as appropriate.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent communication skills in English and Russian (written and verbal).
  • Good knowledge of MS Office Tools, including MS Excel.
  • Ability to adapt to changing priorities.
  • Good attention to detail.
  • Proactive approach.
  • Good organisation and prioritising abilities.
  • Ability to multitask and work under pressure.
  • Exceptional problem-solving skills.
Desirable Skills and Abilities:
  • Good knowledge of the betting industry
  • A passion and an interest in online gaming
Additional Requirements
  • Must be flexible towards work schedules and rota (mornings, evenings and nights)
There are no current vacancies in this area.
There are no current vacancies in this area.
Reports to:

Chief Commercial Officer (CCO)

Purpose of the Role:

To work as part of the wider Marketing team to acquire new customers through a variety of channels. Define, create and execute successful marketing campaigns and increase lifetime value of our existing customer base. Control, monitor and manage all active campaigns.

Key Responsibilities:
  • Delivering agreed first depositor targets against budget across all markets and channels.
  • Ensuring customer value is monitored, so that it meets agreed targets across all channels and, where appropriate, key words and affiliate deal type.
  • Fully tracking and reporting every campaign. Maximising what is working, whilst amending what doesn’t.
  • Assisting with design and execution of Marketing campaigns strategy set by the Regional and Country Managers.
  • Leveraging social media campaigns, sponsorship and PR campaigns, whilst complementing SEO activity.
  • Optimising the customer acquisition journey across all channels.
  • Adapting the centralized CRM plans to suit the local markets, to help grow customer lifetime value.
  • Developing local personalised / targeted campaigns using relevant customer channels.
  • Implementing segmented CRM campaigns for acquisition, retention and reactivation of existing customers.
  • Monitoring competitors’ activity and reporting findings through regular updates.
  • Designing and generating monthly ranking and traffic reports, as well as successful campaigns.
  • Producing quarterly results forecasts along with budget recommendations.
  • Identifying software to utilise for performance tracking.
Other Responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and continual professional development.
  • Escalating issues to CCO, as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • Assisting with other key marketing projects.
Required Skills and Abilities:
  • Minimum of 3 years’ experience with Acquisition and Marketing Campaigns.
  • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines, in a high paced, competitive environment.
  • A keen interest in sport.
  • Good knowledge of customer acquisition and conversion techniques.
  • Proven successful Marketing Campaign experience on large scale projects.
  • Proactivity and ability to work in a team.
  • Strong IT, numerical, project management and analytical skills.
  • Excellent attention to detail.
  • Ability to learn from previous campaigns to improve procedures and correct mistakes.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
Desirable Skills and Abilities:
  • A background in sports betting and gambling is preferable, but not required.
Desirable Skills and Abilities:
  • References will be requested as part of the screening process.
Reports to:

UK Head of Marketing

Purpose of the Role:

To produce creative design solutions for print and digital media, in order to support the broader Marketing strategy.

Key Responsibilities:
  • Liaising with the Marketing team and other functions within the business to determine design requirements.
  • Proactively developing initial ideas and contributing to creative brainstorming.
  • Delivering innovative and engaging artwork that reflects the brands, from typesetting through to design, print and production.
  • Developing concepts, graphics and layouts for email promotions, websites, flyers, leaflets, newsletters, booklets, adverts and social media.
  • Generating visual artwork to complement stand-alone copy and text.
  • Designing and producing event and media materials (invites, brochures, posters, large format, signage design etc), pitch themes, logos, infographics and other marketing materials.
  • Providing guidance on all aspects of graphic design to the broader Marketing team.
  • Advising on branding and providing visual identity design support to other areas of the business, as and when required.
  • Maintaining ongoing communications with the key stakeholders with regard to design style, format, print production and timescales.
  • Proactively developing and streamlining the team’s and Company’s graphic design processes and procedures.
  • Creating corporate standards for all graphic design and ensuring that all Marketing materials contribute to promoting a consistent and professional image of the brand.
  • Ensuring that all work complies with codes of advertising practice, meets objectives of the project, stays within the brief and contains no errors.
  • Continuously striving to improve creative standards and professionalism of all Marketing communications.
  • Liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality.
Other Responsibilities:
  • Collaborating, communicating and building strong relationships with the key internal and external stakeholders.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one-step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the UK Head of Marketing as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • A minimum of 2 years’ experience in a similar role.
  • Good knowledge of design software, such as Quark, InDesign or Illustrator.
  • Excellent knowledge of photo-editing software, including PhotoShop, AfterEffects or Balsamiq.
  • Creative talent, fresh ideas and adaptability.
  • Solid portfolio of work.
  • Thorough awareness of best practice in the field of graphic design.
  • Understanding of the concept of brand image and its relevance to graphic design.
  • Good eye for detail and desire for perfection.
  • Excellent written and spoken communication skills in English.
  • Excellent interpersonal skills and willingness to collaborate.
  • Ability to think outside of the box and produce original and engaging content.
  • Good prioritising and time management skills, with commitment to meet deadlines.
  • Ability to create simple paper-based sketches.
  • Basic knowledge of HTML.
Desirable Skills and Abilities:
  • Previous experience within the betting/gaming industry.
  • Experience in social media, sports journalism, digital or communications field.
  • A degree in graphic design, art or design.
  • Keen interest in sports and new advertising trends and techniques.
Reports to:

UK Head of Marketing

Purpose of the Role:

To manage the content presented on the group’s websites, ensuring correct timing and placement in line with content strategy and popular events.

Key Responsibilities:
  • Managing the group websites and the images, banner promotions and in-linking.
  • Liaising with individual country managers to execute the individual site/country website content plans.
  • Implementing best practice of SEO techniques on all pages within the site.
  • Scheduling the banner placement for promotion of key events and products on pages within the site.
  • Working with all marketing functions and sports traders to ensure profitable events are prominent, whilst covering other events and products.
  • Editing onsite copy, images, content, links and events in a timely manner.
  • Maintaining and amending a list of web errors found onsite, to keep 404 issues to a minimum.
  • Executing tasks relating to the website in line with the content and sporting calendar.
Other responsibilities:
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to UK Head of Marketing as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Interest in sports.
  • Deep understanding of SEO techniques, terms and enhancements.
  • Ability to multitask and satisfy multiple workloads.
  • Resilience and ability to work efficiently under pressure.
  • Understanding of code and ability to make minor changes if needed.
  • Proven track record of preparing banners for promotional use.
  • Outstanding attention to detail, including proofreading skills.
  • Strong copywriting and editing skills.
  • Fluency in written and verbal English.
  • Excellent communication skills and ability to build strong working relationships.
  • Flexibility and adaptability.
  • Pro-active approach.
  • Willingness to work during weekends/bank holidays if required.
Desirable Skills and Abilities:
  • Photoshop editing skills.
  • Second European Language.
  • Degree level education would be an asset, but is not essential.
There are no current vacancies in this area.
Reports to:

Assistant to the Director

Purpose of the Role:

To effectively manage, coordinate and drive to completion a wide range of new and existing projects. To lead business projects, monitor overall progress, resolve issues and initiate corrective actions as appropriate.

Key Responsibilities:
  • Managing and coordinating a variety of projects through the delivery lifecycle.
  • Delivering projects within agreed timescales and cost, without compromising on quality.
  • Creating and executing project work plans and revising them as appropriate, to meet changing internal and external requirements.
  • Providing task oversight and operational control across the portfolio of projects.
  • Leading project teams to successfully deliver a portfolio of projects.
  • Effectively coordinating internal and external resources to complete planned tasks.
  • Managing external suppliers to ensure high quality support and service delivery.
  • Collaborating, communicating and managing relationships with the key internal stakeholders.
  • Actively managing and controlling the budget for each project.
  • Taking ownership of governance and process across all projects.
  • Developing meeting agendas, coordinating resources, facilitating meetings, documenting outcomes and driving actions to completion.
  • Monitoring and forecasting project performance including resource requirements and completion costs.
  • Collating programs/projects progress reports for senior management.
  • Managing the RAID logs.
  • Taking ownership of issues right through to resolution.
  • Managing ongoing project documentation, such as schedules, risk factors, meeting minutes, and ensuring documents are complete, current, and archived.
  • Managing the Closure and Lessons Learnt process for each project.
  • Utilizing existing processes and documentation, and contributing to process improvement.
  • Researching the market and proactively identifying new technology and business solutions.
Other Responsibilities:
  • Escalating issues to senior management as appropriate.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent written and spoken communication skills in English and Russian.
  • Experience with Data and Document Management.
  • Proven experience of planning, managing and delivering complex projects.
  • Proven ability to work across multiple fast-moving projects and multiple product teams.
  • Strong planning and time management skills, with the ability to prioritise and schedule campaign delivery plans. Ability to work well under pressure, produce desired results and meet deadlines.
  • Excellent interpersonal skills and the ability to build strong working relationships with the key stakeholders.
  • Ability to communicate complex ideas clearly. Proven track record of communicating effectively with technical employees and employees from non-technical departments.
  • Good work ethic and a positive, proactive approach to work.
  • Good attention to detail.
  • Ability to take the initiative and lead in ambiguous situations.
  • High level of integrity, trustworthiness, maturity, composure under pressure and gravitas.
  • Enquiring mind with strong problem solving ability.
Desirable Skills and Abilities:
  • Prince 2 or other recognised PM qualification.
  • Ability to use segmentation models to target communications and manage contact strategy.
Reports to:

Product R&D Manager - Gaming

Purpose of the Role:

To assist with executing and developing the casino product strategy that ties in with the overall company strategy.

Key Responsibilities:
  • Assisting the Product R&D Manager with managing day-to-day operational tasks and issues in relation to casino products, including, but not limited to, Marketing, CRM, VIP and financial analysis.
  • Monitoring the performance of bonuses and email campaigns.
  • Co-operating with Designers and Developers to improve the product interface and the customer journey.
  • Assisting with reporting on game, financial analytics and player behaviour.
  • Producing other ad hoc management reports as and when required.
  • Working closely with the Customer Service and Payments Teams to manage the interface for product queries/rules and fraud management.
  • Assisting with the development and support of the loyalty and VIP programmes for the overall business.
  • Managing revenues from individual customers by issuing bonuses and assisting with complaints, (directly or through regulatory bodies).
  • Performing risk assessments on the Online Casino activities to identify areas for improvement.
  • Anticipating potential issues and designing appropriate interventions.
  • Assisting with protecting the brand’s reputation.
  • Assisting with identifying best of breed products across the industry to improve the product portfolio.
  • Assisting with the management of the new games calendar and publishing of new games and banners to sites.
  • Researching and monitoring competitors and sharing any feedback and suggested improvements with the Product and Marketing team.
  • Acting as an escalation point for bugs and issue resolution. Leasing with IT and external partners as required.
  • Working closely with the gaming product management team.
  • Supporting the gaming product management team in their dealings with Ecommerce and Sportsbook, to prioritise gaming interests and ensure gaming activity is aligned to the overall strategy.
Other Responsibilities:
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to Product R&D Manager - Gaming as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Minimum of 2 years’ experience within an online betting or gaming business.
  • Good understanding of Marketing, including proven track record of managing promotional campaigns.
  • Excellent interpersonal and relationship building skills.
  • Experience in working in a highly regulated environment.
  • Proven project management skills.
  • Understanding of all aspects on online betting industry.
  • Ability to work with numerous internal and external cross-functional teams and multi-tasking of projects.
  • Good understanding of online technology and the development process.
  • Strong negotiation skills.
  • Good attention to detail.
  • Solid analytical skills and ability to create business cases based on analytics.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Strong verbal and written communication skills in English.
  • Customer focus.
Desirable Skills and Abilities:
  • Second language is desirable (Russian or Spanish preferred).
Reports to:

Product R&D Manager - Gaming

Purpose of the Role:

To assist in the planning, co-ordination and execution of localised and global gaming campaigns at all stages, from ideas to ROI reporting.

Key Responsibilities:
  • Managing the promotions calendar for the casino, bingo and other gaming offerings. Ensuring that the overall gaming calendar has been prepared at least one calendar month in advance.
  • Estimating the cost of different campaigns and working alongside the analytics team to monitor the outcome of promotions.
  • Managing the cross selling strategy, including cross selling within the same products, analysing the outcome and reporting on ROI.
  • Assisting with localised casino acquisition offers.
  • Assisting with the execution and development of a gaming marketing strategy.
  • Working closely with the Gaming Team, the CRM department and other key stakeholders to ensure that the gaming strategy is executed, to best retain our customers.
  • Setting up different gaming bonuses and ensuring that these are marketed to different segments of customers.
  • Managing the gaming bonus tool and assisting with the development of the Company’s loyalty scheme.
  • Assisting with the development and management of the loyalty store.
  • Co-ordinating, executing and reporting on the strategic localised and global casino campaigns.
  • Co-ordinating local strategy tasks with CRM and other key stakeholders.
  • Managing gaming campaigns made specific to new, active and churned mobile customers.
  • Co-ordination of gaming social media campaigns and offers published to Twitter, Facebook, VK etc.
  • Delivering promotions to all relevant parties once they have been finalised including design, UX, CRM and County Teams.
  • Performing other daily tasks and special projects to support the localised and global casino strategy.
Other Responsibilities:
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Minimum 2 years’ experience within online betting or gaming.
  • Good understanding of Marketing, including proven track record of managing promotional campaigns.
  • Excellent interpersonal and relationship building skills.
  • Experience in working in a highly regulated environment.
  • Proven project management skills.
  • Understanding of all aspects on online betting industry.
  • Demonstrable management experience with the ability to lead and motivate others.
  • Ability to work with numerous internal and external cross functional teams and multi-tasking of projects.
  • IT skills including a highly developed excel skills.
  • Strong negotiation skills.
  • Good attention to detail.
  • Solid analytical skills and ability to create business cases based on analytics.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Strong verbal and written communication skills in English.
  • Customer focus.
Desirable Skills and Abilities:
  • Second language is desirable (Russian or Spanish preferred).
Reports to:

Product R&D Manager - Gaming

Purpose of the Role:

To manage a portfolio of Casino & Gaming VIP’s and report on their activity.

Key Responsibilities:
  • Assisting the Product R&D Manager with building a VIP Scheme and improving the Company’s loyalty program.
  • Enhancing the VIP players’ overall gaming experience.
  • Proactively engaging with each VIP customer, both on a one to one basis and at planned events throughout the year, to understand their needs and build a strong relationship.
  • Delivering increased customer satisfaction through professional management service that is tailored to each customer.
  • Promoting games and up-selling promotions throughout the VIP lifecycle.
  • Assisting with VIP offers and bonuses, estimate costs and report on investment.
  • Assisting CRM analytics team with the development for early VIP detection and finding new ways to identify potential VIP’s.
  • Assisting with the implementation of a VIP Events Calendar.
  • Proactively analysing the activity of customers who have visited a hosted event.
  • Managing a VIP service in Casino that acts as a differentiator to the service of competitors.
  • Supporting Customer Service functions to ensure VIP service is maintained.
  • Developing unified value segmentation logic.
  • Promoting Responsible Gaming to our VIP customers as required.
  • Executing customer background checks on VIP’s to better understand their needs.
  • Working alongside our Product teams to increase player activity and drive turnover.
Other Responsibilities:
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to Product R&D Manager - Gaming as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • This role involves outbound calls, including new member welcomes, investigation, loyalty, sales, surveys and reactivation of lapsed members.
Required Skills and Abilities:
  • Solid experience dealing with high rollers and VIP customers.
  • Experience of face to face meetings with high rollers and of attending/hosting events.
  • True passion for VIP’s and Gaming.
  • Excellent interpersonal and relationship building skills.
  • Experience in working in a highly regulated environment.
  • Understanding of all aspects on online betting industry.
  • Ability to work with numerous internal and external cross functional teams and multi-tasking of projects.
  • IT skills including a highly developed excel skills.
  • Strong negotiation skills.
  • Good attention to detail.
  • Solid analytical skills and ability to create business cases based on analytics.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Strong verbal and written communication skills in English.
  • Customer focus.
Desirable Skills and Abilities:
  • Second language is desirable (Russian or Spanish preferred).

Working at Hibernian Football Club is a unique experience. The club was founded by Irish born football enthusiasts in 1875, and given the name "Hibernian", the Roman name for Ireland. Hibernian immediately became fully integrated into the Edinburgh community and established a reputation as a force in Scottish football. If you are passionate about football, this is an excellent opportunity to see football history in the making!

Our team of Customer Service Executives help deliver world-class sporting events by providing exceptional service at each and every match. We need a winning team to act as brand ambassadors and assist in processing bets in specially designed betting kiosks as well as in the impressive VIP suites.

You will be working as part of a fun, supportive and dedicated team to cover all the matches. Your duties will include:
  • Promoting the match day betting service;
  • Raising awareness of the special promotions;
  • Answering customer queries;
  • Processing bets before the match kick off;
  • Handling cash;
  • Maintaining records of all bets taken and ensuring that all bets are reconciled.
To be considered for the role, you must be:
  • Positive and enthusiastic, with a “can do” attitude;
  • Comfortable making basic calculations;
  • Honest and reliable
  • Confident and outgoing, with the ability to interact with colleagues and supporters;
  • Willing to learn new skills;
  • Dedicated to exceptional customer service;
  • Presentable, reliable and professional;
  • Able to work in a fast-paced environment;
  • Available to cover events at weekends and weekday evenings for the duration of the football season*;
  • Over 18.

Previous experience in Customer Service roles is required. Understanding of betting is desirable, but not necessary. Training will be provided to successful candidates.

On match days, your shift will last for 3 hours or longer if required.

You need to be available to work on the following dates: 14th July, 18th July, 21st July, 15th August, 22nd August, 29th August, 12th September, 19th September, 26th September, 3rd October, 17th October, 24th October, 31st October, 7th November, 14th November, 21st November, 5th December, 12th December, 19th December, 26th December, 2nd January, 16th January, 23rd January, 30th January, 13th February, 20th February, 27th February, 1st March, 5th March, 12th March, 19th March, 26th March, 2nd April, 9th April, 16th April, 23rd April, 30th April. Additional days may be required.

Salary: £7.00 per hour for the first three games, increasing to £8.00 per hour for all subsequent games.

To apply for the role, please send your CV and covering letter to jobs@panbet.com

To apply for any of the above roles, please send your CV and covering letter to jobs@panbet.com

If you are interested in working for us, but cannot find anything suitable above, you can make a speculative application by clicking here

Marathonbet products and services

Sports book

Many sports, hundreds of matches, thousands of markets. Also lotteries and special markets, for example who will be the next James Bond? Or who will win the latest reality TV show?

Live in-play betting and live statistics

Live betting while the match/ tournament takes place. Lots of markets available including who will win the next point or score the next goal? Many with live TV feeds and live match stats.

Toto

Accumulator pool betting.

Mobile

Bet via the Marathonbet app. Available for iPhone, iPad and Android devices.

Software

Retail betting shop, affiliate and customer relationship management systems.

Marathonbet partners

In 2013, Marathonbet made its first move in sponsorship by orchestrating a principle partnership agreement with Fulham FC. The two-year deal was a club record for the Whites. Soon after, Marathonbet teamed up with Ukrainian Premier League side Dynamo Kyiv, with the company logo appearing on the back of the club’s shirts.

Following the success of these collaborations, Panbet’s Marketing team helped engineer further deals for Marathonbet in 2014, including partnerships with Hibernian, Tottenham Hotspur, West Ham United and Derby County. More recently, Panbet’s employees aided Marathonbet in extending its sponsorship portfolio even further, by securing betting partnerships with five-time European Cup winners Liverpool Football Club and 20-time champions of England, Manchester United.

What our people say

Olessia, Director

“The international gaming market is ever changing; new products, new markets, new technology and new legislation drive the Panbet Limited team to ensure that nothing grows stale. The constant desire to improve and reinvent our processes, policies and practices is not for everyone. We work 24 hours every day of the year. If you are looking for a quiet 9-5 paper shuffling number, then we have nothing for you. If you have an interest in sport, gaming, IT development, marketing, or delivering the best in customer liaison, and have boundless energy and enthusiasm, then give us a call. Experience is always welcome, but willingness, dedication and enthusiasm are also vastly appreciated.”

Niall, Senior Social Media Executive

“Working at Panbet has allowed me to grow in an exciting company and industry. During my time here, I’ve worked closely with Premier League clubs, players and managers, while creating engaging content with them, as well as developing our social media channels. The opportunities I have been given are unique and hugely rewarding.”

Tatjana, Customer Service Agent

“As a Customer Service Agent, my job is to solve customer issues via chat, phone or email in a polite and professional manner. I speak to clients from all over the world every day and I represent the brand. I joined Panbet recently without much knowledge of the industry, but the support you receive as a new employee is great. At first, it seems like there is a lot of information to take in, but the constant and instant help from colleagues and team leaders makes it easy to learn. The training programme is very comprehensive and well organised and after six months in my role, I have the skills and knowledge to fully contribute to my team. My job is very varied and interesting and I feel valued and appreciated at Panbet.”

German, IT Support Analyst

“Panbet has invested in my professional development and has given me an opportunity to enjoy an interesting job. The atmosphere in Panbet’s head office is great and everyone is friendly and supportive, which is very important to me. People genuinely get on well with each other and we often socialise after work. The Company also organises various activities on a regular basis, which is a great way to mingle with people from other departments.”

Christian, Online Casino Manager

“It’s great to work for a Company where you are empowered to develop your ideas and offered support and encouragement from senior management. The Company is very ambitious. It backs us to continuously explore new prospects and opportunities. As an employee of Panbet, I feel like I am part of this exciting journey.”

Gosia, Head of HR

“When you join Panbet, you’re not just another face in the crowd. The Company is always looking for new, exciting opportunities, and all ideas are valued and listened to. Panbet has extremely high standards and some of the brightest people in the industry work here. There is a feeling that what we do is at the cutting edge and it’s a great environment to be a part of. In some ways, working at our Hove headquarters feels like working for a small company, where everyone knows each other well and people are empowered to make a real difference. On the other hand, we’re part of a bigger group of companies and can benefit from all the advantages that come from it. I’ve never worked anywhere quite like it.”

Alina, Customer Service Manager

“Panbet is a delightful place to work. All employees are valued and given a chance to make a meaningful contribution. Working for Panbet gave me an opportunity to grow, improve and be recognised.”

Devon, Customer Service Agent

“In my role as Customer Services Agent, my main task is to assist customers with their queries and advise them on our products. It is a very busy environment and you need to be able to multitask if you want to succeed. It also helps if you have an interest in sports, because once you join the team, you will need to be aware of the key sporting events. My job is challenging and very exciting and I love my team. We spend a lot of time together and my team is like my second family. I particularly like our days out at the local sports games. “

Kamilla, Procurement Officer

“Panbet offers excellent opportunities for staff and is a wonderful company to work for! Our offices are located only a few minutes’ walk away from St Ann’s Wells Gardens and I often pop out at lunchtime to grab my lunch in the lovely surroundings of the park. We’ve just moved to a new office with fantastic facilities and I like the free, secure parking, which is available to all staff. I no longer need to worry about finding a parking space in the morning. We have a busy social calendar and celebrate birthdays and other occasions together. The key thing for me, though, is that the Company encourages everyone to develop their skills. A number of my colleagues have benefitted from professional courses that Panbet has supported.”

Iuliia, Payments & Fraud QA & PP Analyst

“I really enjoy working in my team. There’s a lot of friendly competition, but also plenty of office banter. If you’re stuck, you can be certain that someone will take the time from their busy schedule to help you out and share their knowledge with you. I’ve learnt a lot from my more experienced colleagues and I’ve never felt that I was thrown into the deep waters”.

Ester, HR Assistant

"I love working at Panbet, because every day is different. Things change constantly, so if you like a new challenge, you will feel at home here. There is a real focus on career development at Panbet. I joined the Company a few months ago as an Administrator and have learnt new skills every day. With all the training I’ve had and the support from my colleagues, my responsibilities have increased and my role keeps getting more and more interesting. The constant development within the Company is very motivating."

Ade, Training Officer

“There are a thousand and one companies where, if you have an idea and say “I could do that”, you will be told that maybe six months down the line it’s something that could be discussed further. Panbet is the kind of company that responds with – “Prove it – we’ll support you”. It’s easy going to work every day for a company full of great people, where you are encouraged to think outside of the parallelogram!”