PANBET

Panbet Limited is a UK-licenced bookmaker, operating retail betting shops. Founded in 2000, its operations are regulated by the UK Gambling Commission. Panbet Limited also offers support services for online betting and gaming websites, marathonbet.com and marathonbet.co.uk.

Over the past 15 years, Panbet Limited has grown into a successful and diverse operation. Panbet Limited provides services to http://www.marathonbet.co.uk/en/ and http://www.marathonbet.com/en/ websites. Through the marathonbet.co.uk and marathonbet.com websites, Panbet Limited serves over 750,000 customers in nine languages and 94 countries.

  • Industry:

    Betting and Gaming

Why join us?

Panbet Limited offers fantastic career development opportunities. If you are talented, we will quickly spot your potential and give you opportunities to shape your career. We invest in our people and facilitate internal moves and promotions, so you might join as a Customer Services Agent in January and move to our Finance team in August. Career development at Panbet is not an empty phrase. Most of our managers joined the Company in junior roles and progressed through the ranks. Your progress will depend on your dedication, abilities and on what aims you set or yourself. If you aim for the sky, we will give you every opportunity to stretch yourself and develop your skills and knowledge. We want you to succeed, so if you are ambitious and embrace new challenges, we will give you all the support you need to realise your potential.

We believe that great service starts with happy and focused employees. We are ambitious and we’re always looking for new business opportunities. We work hard to create an environment where each individual can make a meaningful contribution to the success of the Company. What you do really matters and all ideas and suggestions are encouraged and respected. Our people work as a team. If you need help, you know that all you need to do is ask. Teamwork and mutual support are a way of life at Panbet. We have a fun, relaxed and family-like atmosphere and our busy kitchens are a real social hub in the heart of Hove.

Inclusiveness is a key part of the Company’s DNA. We’re continually working to ensure that people from all walks of life feel comfortable here, bring their personalities to work and thrive. We believe that by putting together people from very diverse backgrounds and with different life experiences, we can build a creative environment that fosters innovation and enables us to find the best solutions for our customers. Our employees are a diverse mix of people, making our office a vibrant and exciting place to work. We currently have employees from 17 nationalities working in Panbet Limited’s head office in Hove.

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

  • Discretionary bonus scheme based on individual performance, up to 15% of the basic salary (selected departments)
  • Pension Scheme
  • Free parking
  • Referral bonus
  • Season Ticket Loan
  • Childcare Vouchers Scheme
  • Bike Scheme
  • Mobile Scheme
  • Computer Scheme
  • Eye Care Vouchers
  • Flexi hours (selected departments)
  • Holiday entitlement above the statutory minimum
  • Paid sick leave above statutory minimum
  • Company social events
  • VIP experiences at high profile football clubs
  • Legal Services
  • Next Jump Scheme offering discounts on everyday shopping

In addition, Senior Managers may be entitled to the following:

  • Discretionary bonus scheme based on individual performance, up to 25% of the basic salary (depending on the role)
  • Discretionary bonus based on Company’s performance (depending on the role)
  • Portfolio of flexible benefits
Passion

We are committed to customer satisfaction. We do not compromise on speed of service. We listen to our customers.

Ambition

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be given a competitive salary and great benefits. The more you achieve, the more you will earn. Specific benefits that form part of the employee’s benefit package are tailored to individual job roles. Some of the benefits available include:

Noticing and protecting the vulnerable

We take personal responsibility to support those who need help. We are ethical and treat people fairly. We always do the right thing.

Being accountable

We take ownership of issues and challenges. We deliver on our promises. We are honest. We admit and learn from our mistakes.

Endless drive and commitment

We go the extra mile and do not give up easily. We have a positive attitude. We are always striving to improve. We embrace change.

Teamwork

We go the extra mile and do not give up easily. We have a positive attitude. We are always striving to improve. We embrace change.

We are a People’s company. We cooperate and find solutions together. We support our colleagues. We are approachable and share our knowledge. We treat people with respect. We give feedback kindly and with consideration.

meet our team in hove

We have recently moved into a shiny new office, so that all our teams can work together under one roof. Currently, our Hove office houses approximately 160 employees, including:

Careers

We’re hiring!
We’re always on the lookout for enthusiastic, innovative and dedicated people, who want to fast track their careers in the online gaming industry. We regularly publish our vacancies here, so keep an eye on this page if you would like to work for us.

Current vacancies

There are no current vacancies in this area.
Reports to:

Senior Legal Advisor

Purpose of the Role:

To provide professional legal support and assist the Company’s Senior Legal Advisor with a broad range of projects.

Key Responsibilities:
  • Working alongside Senior Legal Advisor to ensure that the business conforms to all applicable laws, regulations and internal policies and procedures.
  • Performing legal research.
  • Analysing case law and preparing case briefs.
  • Preparing legal documents.
  • Taking minutes and initiating and replying to correspondence.
  • Maintaining records, organising files and archiving.
  • Word processing / typing and collating correspondence and other documents from audio / digital dictation, amending and formatting documents quickly and accurately.
  • Taking messages accurately and passing to appropriate person(s).
  • Keep information confidential.
  • Maintain an effective filing system.
  • Receiving and sorting incoming mail where required.
Other responsibilities:
  • Keeping abreast of regulatory developments and industry initiatives. Networking and participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the Senior Legal Advisor as and when required.
  • Undertaking other reasonable duties.
Required Skills and Abilities:
  • A minimum of 2 years in a similar role.
  • Good secretarial and administration skills, such as an eye for detail.
  • Integrity and accountability.
  • Excellent communication skills in English.
  • Strong drafting skills.
  • Ability to influence and quickly build strong working relationships with key internal and external stakeholders.
  • Excellent prioritising skills, with the ability to work under pressure.
  • Proactive and results-driven approach.
  • A spirit of co-operation and a positive and proactive ‘can do’ attitude.
  • Excellent English verbal and written communication skills are essential including the ability to relate to people at all levels.
  • Good at spelling and grammar.
  • Ability to effectively prioritise, excellent organisation and administrative ability.
  • Ability to use initiative and to work well under pressure / to deadlines.
  • High proficiency in all Microsoft office packages is a must together with use of House Styles.
  • Good Team player.
  • Personable, but highly professional.
Desirable Skills and Abilities:
  • Educated to a Degree level.
  • Experience within online gaming industry.
Reports to:

Chief Financial Officer

Purpose of the Role:

Preparing statutory and management reports for various group companies.

Key Responsibilities:
  • Assisting with all aspects of the Company’s accounting functions.
  • Supervising and reviewing all month end balance sheet journals, including provisions and consolidation adjustments.
  • Supervising and reviewing monthly balance sheet reconciliations.
  • Maintaining the fixed asset register.
  • Preparing statutory accounts and tax computations.
  • Providing data to external auditors.
  • Assisting with longer term financial planning and budget setting.
  • Overseeing Cash Flow forecasts and management.
  • Completing all tasks within the set deadlines, without compromising on quality.
  • Addressing queries from various stakeholders and recommending appropriate business focussed solutions to these queries.
Required Skills and Abilities:
  • ACCA or CIMA full or nearly qualified / Finance degree or equivalent through experience.
  • Proven experience of challenging and influencing key stakeholders outside of the Finance team.
  • Good presentation skills.
  • Ability to interpret and communicate financial data to non-financial managers, in a clear and concise manner.
  • Solid understanding of financial planning, budgeting and forecasting.
  • Good written and verbal communication skills.
  • Excellent knowledge of Microsoft Office applications, including Excel.
  • Advanced numeracy and analytical skills.
  • Outstanding attention to detail.
  • Strong time management skills, with the ability to meet strict deadlines.
  • Confident and conscientious manner.
  • Methodical and logical approach to problem solving.
Desirable Skills and Abilities:
  • Working knowledge of Russian.
  • Experience with Coda4 software.
Reports to:

UK Country Manager

Purpose of the Role:

To lead the creation and implementation of the Marathonbet’s global brand vision.

Key Responsibilities:
  • Developing and implementing a 5-year plan to create and enhance the Marathonbet brand.
  • Translating the brand strategy into tangible and measurable targets, to deliver the right end-to-end customer experience.
  • Defining and tracking objectives for the Marathonbet brand.
  • Using market knowledge to generate short-term results, whilst maintaining long-term goals.
  • Ensuring that all Marketing activities and messages across all formats are consistent with the brand.
  • Ensuring that Marathonbet brand strategy supports and enables effective brand positioning.
  • Working with the broader Marketing team and other key stakeholders to increasing brand awareness and enhance corporate reputation within online and offline media channels/outlet.
  • Contributing and leading projects and initiatives designed to improve brand perception, increase brand awareness and drive traffic to the website.
  • Assisting with all Marketing campaigns, product launches and sponsorship-related Marketing.
  • Ensuring that all brand activities are in line with the Company’s policies and the overall marketing and social media strategies, to maximise results, minimise reputational risks and increase revenues through building customer base.
  • Building the brand in new geographical locations, starting with the analysis of the local market and competitors, to achieve effective localisation of the brand.
  • Proactively conducting research into the Marathonbet brand and undertaking competitor analysis.
  • Leading with data analysis and utilising brand performance metrics to continually assess the strength of the brand, and using data to recommend the necessary improvements.
  • Manage monitoring and evaluation of all brand campaigns.
  • Providing regular and ad hoc reports as required, to ensure that insights into Marathonbet brands and Marathonbet customer base are reflected in the strategy.
  • Building strong working relationships with sponsorship department and other key internal and external stakeholders.
Other Responsibilities:
  • Supporting the development of more junior members of the Marketing team though coaching, mentoring, on the job training and feedback.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry.
  • Attending industry conferences and Marketing related development seminars.
  • Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to UK Country Manager as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • A minimum of 2 years’ experience in a similar role.
  • Excellent understanding of brand and PR best practice.
  • Solid understanding of the concept of brand’s tone of voice.
  • Passion for branding and sports.
  • Good research skills, with the ability to spot emerging trends.
  • Excellent interpersonal skills and ability to engage people.
  • Outstanding attention to detail, including proofreading skills.
  • Strong copywriting and editing skills.
  • Immaculate written and spoken English.
  • Good working knowledge of Microsoft Office applications.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Very strong commercial understanding and ability to take complex data and pull out key trends/ insight.
  • Ability to build effective business cases.
  • Pro-active approach.
  • Ability to think creatively and turn ideas into executed campaigns.
Desirable Skills and Abilities:
  • Photoshop and video/audio editing skills.
  • Blogging experience, either through own network or from previous roles.
  • Connections from influential media outlets.
  • Degree level education (completed or ongoing) or equivalent through experience.
  • Experience in developing strategies and taking them from concept development through to execution.
Reports to:

Chief Commercial Officer

Purpose of the Role:

To design and execute a coordinated Marketing strategy for the UK region.

Key Responsibilities: Operations
  • Leading the UK Marketing team to raise brand awareness and establish best practice for various campaigns within the UK region, including implementation, execution and analysis.
  • Cooperating with internal stakeholders to assist with launching new products within the UK market.
  • Reporting on competitors’ activity and performing market research to identify market requirements for current and future products.
  • Identifying potential strategic partner relationships to maximise existing and potential revenue streams.
  • Exploring Marketing opportunities within the UK region to drive new customer acquisition from potential markets.
  • Establishing and maintaining strong relationships with the top regional affiliates.
  • Managing ROI within the UK region.
  • Conducting analysis of payments systems within the UK region.
  • Helping with the localization of the product.
People Management
  • Leading the UK Marketing team to deliver a fast and efficient Marketing function.
  • Developing the UK Marketing team through coaching, mentoring and continuous feedback.
  • Effectively managing resources and proactively planning resourcing needs for the department.
  • Sourcing and attracting top talent from outside of the Company to join the team, as and when required.
  • Effectively training new recruits to develop the next generation of leaders.
  • Actively developing succession plans within the team.
  • Continually assessing the team though the annual appraisal process.
Other Responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the Chief Commercial Officer, as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • At least 3 years of experience within the online industry.
  • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
  • Strong IT, numerical and analytical skills.
  • Proven project management skills.
  • Eye for detail and ability to learn from previous campaigns to improve procedures and correct mistakes.
  • Excellent written and spoken communication skills in English.
  • Excellent interpersonal skills and ability to communicate with key internal and external stakeholders.
  • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
  • Creativity and ability to think outside of the box.
  • Ability to work with teams based remotely.
  • Flexibility, including a flexible approach to working hours and willingness to travel.
  • A thorough knowledge and interest in sports.
Reports to:

Chief Commercial Officer

Purpose of the Role:

To design and execute a coordinated Marketing strategy for the German region.

Key Responsibilities:
  • Conducting analysis of payments systems within the German region.
  • Helping with the localisation of the product.
  • Cooperating with internal stakeholders to assist with launching new products within the German market.
  • Reporting on competitors’ activity and performing market research to identify market requirements for current and future products.
  • Identifying potential strategic partner relationships to maximise existing and potential revenue streams.
  • Exploring and executing Marketing opportunities within the German region to drive new customer acquisition from potential markets.
  • Establishing and maintaining strong relationships with the top regional affiliates.
  • Controlling and managing ROI within the German region.
  • Cooperating with the broader Marketing team to create and develop brand awareness and establish best practice for various campaigns within the German region, including implementation, execution and analysis.
Other Responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to CCO, as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • At least 3 years of experience within the online industry.
  • Strong organisation skills, with a proven track record of working under pressure and to tight deadlines.
  • Strong IT, numerical and analytical skills.
  • Proven project management skills.
  • Excellent attention to detail.
  • Ability to learn from previous campaigns to improve procedures and correct mistakes.
  • Excellent written and spoken communication skills in English and German.
  • Excellent interpersonal skills and ability to communicate with key internal and external stakeholders.
  • Positive and proactive attitude and willingness to take responsibility for dealing with issues to resolution.
  • Creativity and ability to think outside of the box.
  • Ability to work with teams based remotely.
  • Flexibility, including a flexible approach to working hours and willingness to travel.
  • A thorough knowledge and interest in sports.
Reports to:

Assistant Country Manager (Spain)

Purpose of the Role:

To provide relevant and engaging content for the Company’s social media channels, while working closely with the sponsorship and PR team with all related marketing activities.

Key Responsibilities:
  • Creating relevant, engaging and accurate content for all of the Company’s social media channels, while promoting the Marathonbet brand and products.
  • Growing the Mbet.es social media following on Twitter, Facebook, YouTube, Google+, Vine and supporting expansion into other channels.
  • Generating quality content in line with the Company’s policies and the overall marketing and social media strategy, to maximise results and minimise reputational risks.
  • Contributing to projects and initiatives designed to improve brand perception, increase brand awareness and drive traffic to the websites.
  • Pro-actively engaging with the online community to identify trends and new business opportunities.
  • Assisting with the monitoring and evaluation of social media campaigns.
  • Working closely with the sponsorship and PR teams, as well as other key internal and external stakeholders.
  • Liaising closely with sponsorship partners to produce co-branded social media content - be it for Twitter, Facebook, YouTube, etc.
  • Assisting with routine social media queries.
  • Designing and executing new social media features to proactively engage followers old and new.
Other Responsibilities:
  • Escalating issues to the Assistant Country Manager (Spain) as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
  • Working on sponsorship, PR or other marketing tasks as and when needed.
Required Skills and Abilities:
  • Excellent communication and written skills in English and Spanish.
  • Experience in social media (sports betting or sports media background preferred).
  • Excellent understanding of social media best practice.
  • Excellent knowledge in sports.
  • Good research skills, with the ability to spot emerging trends.
  • Outstanding attention to detail, including proof reading skills.
  • Strong copywriting and editing skills, as well as the ability to write blog articles about sports and sports betting.
  • Comfortable working with sports stars and athletes.
  • Good interpersonal skills and ability to build strong working relationships.
  • Good working knowledge of Microsoft Office applications.
  • Ability to work in a fast-paced environment and meet tight deadlines.
Desirable Skills and Abilities:
  • Photoshop and video/audio editing skills.
  • Blogging experience, either through own network or from previous roles.
  • Experience of content management systems.
  • Degree level education (completed or ongoing) or equivalent through experience.
  • Must be flexible to work evenings and weekends around the sporting calendar, as and when required.
There are no current vacancies in this area.
Reports to:

CRM Manager

Purpose of the Role:

To assist the CRM Manager and Senior CRM Analyst in delivering a fast and efficient CRM operation.

Key Responsibilities:
  • Configuring and executing all CRM activity for the business, including email, direct mail, SMS marketing and site/mobile messaging.
  • Proofing all campaigns and ensuring that quality standards are met.
  • Driving forward performance of email marketing in terms of Open Rate, Click Through Rate and ROI, whilst reducing unsubscribed rates.
  • Implementing testing from CRM meetings, to develop rich and dynamic content, subject lines and promotional offers.
  • Monitoring customer experience across all channels and making changes as required (through support teams), to ensure any sub-optimal items/processes/pages etc. are improved.
  • Continually improving creative techniques, performance and output/productivity levels.
  • Adhering to CRM planning calendar to ensure that all campaigns are delivered in a timely manner and within pre-approved deadlines.
  • Ensuring timely and on target configuration and execution of CRM campaigns.
  • Effectively communicating on campaign definitions and builds, revising campaigns on a continuous basis and communicating any changes to the key stakeholders.
  • Ensuring that all campaigns are configured according to campaign definitions.
  • Ensuring the campaign builds are updated to reflect any changes to our products and key seasonal events.
  • Maintaining details of contract strategy, together with key information/data to support revisions/optimisation.
  • Maintaining consistent contact with customers and optimising customer journey across products and platforms.
  • Co-ordinating between stakeholders to ensure efficient creation and execution of campaigns.
  • Driving flexible and creative CRM initiatives, in close alignment to CRM Analyst recommendations.
  • Supporting the CS and Product Teams by dealing with player query escalations pertaining to campaign configuration, target audience, suppression criteria, contact rules etc.
Other Responsibilities:
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one-step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the CRM Manager and Senior CRM Analyst as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Minimum 1 year experience in configuring communication across media of email, SMS, Push and Direct Mail.
  • Customer focus and commitment to excellent service.
  • Good working knowledge of Microsoft Office applications, particularly Excel and Access.
  • Good working knowledge in HTML coding for emails.
  • Advanced analytical skills.
  • Excellent verbal and written communication skills in English.
  • Accuracy and strong attention to detail.
  • Excellent numeracy and analytical skills.
  • Good report writing skills.
  • Proactive and results driven approach.
  • Good organisation and prioritising abilities.
  • Ability to multitask and work under pressure.
  • Exceptional creative thinking and problem-solving skills.
  • Good interpersonal and relationship building skills.
  • Ability to learn quickly in a changing environment.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities:
  • Degree in computer science or equivalent through experience.
  • Recent experience in a gaming/betting executive role (CRM, Product or Operations).
  • Strong presentation skills.
  • Profound experience of managing stakeholders.
Reports to:

Product R&D Manager – Gaming

Purpose of the Role:

To assist Product R&D Manager – Gaming in coordinating and driving to completion a new Virtual Sports Product to be delivered on time and within budget.

Key Responsibilities:
  • Assist Product R&D Manager with contact with third-party vendors in relation to Virtual Sports and other gaming opportunities related to this field.
  • Successfully launch the new Virtual Sports products as and when they are ready and manage the day to day running.
  • Evaluate, estimate and deliver Virtual Sports on to the mobile platforms.
  • To develop the ongoing Virtual Sports strategy.
  • Work with internal Marketing teams to deliver campaigns designed to up-sell, cross-sell and reactivate from the database.
  • Prioritising the Virtual Sports Product backlog and taking ownership of key features to ensure that they are delivered to specification and on time, without compromising on quality.
  • Placing the customer at the centre of everything to ensure their expectations are met, and where possible, exceeded.
  • Building the bridge between customers’ requirements and product development
  • Coordination of customer requests and product delivery
  • Management of feedback from customers on product integration and development
  • Organisation of delivery of customised products to customers
  • Together with analytics team make sure any commercial decisions are based on existing data.
  • To evaluate and report daily on the Virtual Sports business to internal stakeholders.
  • Identifying, tracking, and managing the resolution of bugs and issues across all Virtual Sports projects.
  • Collaborating and communicating with the key internal stakeholders, to define and document detailed software requirements for the Company’s customer products, services and applications
  • Assist head of business development in relation to white label Virtual Sports products.
  • Monitoring and reporting on competitor’s product innovations.
Other Responsibilities:
  • Escalating issues to Product R&D Manager – Gaming as appropriate.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments in quality management within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • A minimum of 2 years’ experience in Virtual Sports or Sports betting.
  • Proven ability to work across multiple fast-moving projects and multiple product teams.
  • Strong planning, organisational and time management skills, with the ability to prioritise and schedule campaign delivery plans. Ability to work well under pressure, produce desired results and meet deadlines.
  • Excellent interpersonal skills.
  • Ability to communicate complex ideas clearly.
  • Good work ethic and a positive, proactive approach to work.
  • Good attention to detail.
  • Strong analytical skills.
  • Excellent verbal and written communication skills in English.
  • Advanced knowledge of MS Excel and other Office products.
  • Experience or exposure to mobile; with an awareness of emerging platforms.
  • Ability to communicate confidently with developers and suppliers in technical jargon and “geek speak”.
Desirable Skills and Abilities:
  • Experience in the online betting industry.
  • Project Management experience
  • Experience of working in the Agile environment.
  • Good understanding of mobile platforms.
  • Understanding of responsive design, usability design best practices, HTML5, CSS, jQuery, SEO best practices and mobile technologies.

Working at Hibernian Football Club is a unique experience. The club was founded by Irish born football enthusiasts in 1875, and given the name "Hibernian", the Roman name for Ireland. Hibernian immediately became fully integrated into the Edinburgh community and established a reputation as a force in Scottish football. If you are passionate about football, this is an excellent opportunity to see football history in the making!

Our team of Customer Service Executives help deliver world-class sporting events by providing exceptional service at each and every match. We need a winning team to act as brand ambassadors and assist in processing bets in specially designed betting kiosks as well as in the impressive VIP suites.

You will be working as part of a fun, supportive and dedicated team to cover all the matches. Your duties will include:
  • Promoting the match day betting service;
  • Raising awareness of the special promotions;
  • Answering customer queries;
  • Processing bets before the match kick off;
  • Handling cash;
  • Maintaining records of all bets taken and ensuring that all bets are reconciled.
To be considered for the role, you must be:
  • Positive and enthusiastic, with a “can do” attitude;
  • Comfortable making basic calculations;
  • Honest and reliable
  • Confident and outgoing, with the ability to interact with colleagues and supporters;
  • Willing to learn new skills;
  • Dedicated to exceptional customer service;
  • Presentable, reliable and professional;
  • Able to work in a fast-paced environment;
  • Available to cover events at weekends and weekday evenings for the duration of the football season*;
  • Over 18.

Previous experience in Customer Service roles is required. Understanding of betting is desirable, but not necessary. Training will be provided to successful candidates.

On match days, your shift will last for 3 hours or longer if required.

You need to be available to work on the following dates: 14th July, 18th July, 21st July, 15th August, 22nd August, 29th August, 12th September, 19th September, 26th September, 3rd October, 17th October, 24th October, 31st October, 7th November, 14th November, 21st November, 5th December, 12th December, 19th December, 26th December, 2nd January, 16th January, 23rd January, 30th January, 13th February, 20th February, 27th February, 1st March, 5th March, 12th March, 19th March, 26th March, 2nd April, 9th April, 16th April, 23rd April, 30th April. Additional days may be required.

Salary: £7.00 per hour for the first three games, increasing to £8.00 per hour for all subsequent games.

To apply for the role, please send your CV and covering letter to jobs@panbet.com

Reports to:

Director

Purpose of the Role:

To design and deliver the Company’s overall Decision Science Strategy, to enable the Business to make decisions based on data and customer insights.

Key Responsibilities:
  • Using data to inform player based investment, in order to drive down cost and increase revenue.
  • Providing an enjoyable and memorable experience to players by driving personalisation.
  • Delivering information to decision takers and giving them the tools to act in an informed and timely manner.
  • Driving the development of the best in class BI and financial measurement framework.
  • Effectively managing the entire suite of Business KPI reporting (projected and actuals).
  • Leading BI projects, monitoring progress, resolving issues and initiating corrective actions as appropriate, to ensure projects are completed within agreed timescales, without compromising on data quality.
  • Ensuring that BI Data strategy ties in seamlessly with Corporate Strategy.
  • Implementing coordinated analytics to measure success and delivery on departmental strategies.
  • Working directly with Marketing, Product & Development, CRM and Business Development teams to analyse business requirements, forecast financial impact and validate R&D efforts.
  • Enabling value-based investment and bonus cost optimisation based on regularly refreshed value scores within the operational layer.
  • Supporting Senior CRM Analyst with building and optimizing segmentation and propensity models (including churn propensity and acquisition LTV models), in order to target response to high likelihood lapse players, and reduce the application of bonuses to players who are unlikely to lapse.
  • Distributing governed and trusted data to support marketing optimisation.
  • Using tools for effective visualisation and dissemination of data.
  • Conducting web analytics (the analysis of customer interaction data with our platforms) to drive product development, page personalisation etc.
  • Undertaking and coordinating external benchmarking and conducting competitor analysis to highlight recommendations for improvements.
  • Leading and managing the selection process for new Reporting, Tracking and Analytics solutions, with the aim of implementing one trusted granular information platform capable of supporting the BI Strategy.
  • Implementing tools and governance that allow 15% of the organisation to self-serve the majority of their information needs.
  • Leading format decisions for various reports and dashboards.
  • Working with technical teams to continually improve Report Portal interface design.
  • Investigating methods to automate reporting, to minimise cost and maximise output.
  • Providing a statistical approach to the recognition of problem gambling, to enable operational teams to apply the appropriate response.
  • Working with the CRM team and other key stakeholders to build and optimize statistical models that will drive improved CRM program, drive the on-going improvement of the current analytical environment and improve the analytical process for prompt results.
  • Ensuring the business has a robust test-and-learn approach in everything we do.
Other Responsibilities:
  • Escalating issues to the Director as appropriate.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying trends and developments within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
  • Building effective working relationships with the R&D and project teams, and working with the key stakeholders to make the analytical recommendations happen.
Required Skills and Abilities:
  • Customer focus and commitment to excellent service.
  • Advanced analytical skills.
  • Excellent verbal and written communication skills in English.
  • Accuracy and strong attention to detail.
  • Demonstrable negotiation skills.
  • Proactive and results driven approach.
  • Good organisation and prioritising abilities.
  • Exceptional creative thinking and problem-solving skills.
  • Good interpersonal and relationship building skills.
  • Ability to learn quickly in a changing environment.
  • Experience with working with large Databases and/or DWH using SQL.
  • Intuitive grasp of how different devices (mobile vs tablet vs desktop) impact user experience.
  • Knowledge of mobile application trends and features.
  • Good knowledge of web technologies (HTML5, CSS3, JS, adaptive design, etc.)
  • Excellent understanding of CRM principles in B2C environment.
  • Knowledge of different channels for acquisition and retention.
  • Passion for new marketing technologies and services.
  • Good understanding of user’s cross-device interactions and trends.
  • Team management and supplier management experience.
  • Proven track record of communicating effectively with technical employees and employees from non-technical departments.
  • Ability to work with technical teams based remotely.
  • Integrity, maturity, composure under pressure and gravitas.
Desirable Skills and Abilities:
  • Second language is desirable (Russian preferred).
  • Interest in and knowledge of new technologies.
  • Experience in the online gaming industry.

To apply for any of the above roles, please send your CV and covering letter to jobs@panbet.com

If you are interested in working for us, but cannot find anything suitable above, you can make a speculative application by clicking here

Marathonbet products and services

Sports book

Many sports, hundreds of matches, thousands of markets. Also lotteries and special markets, for example who will be the next James Bond? Or who will win the latest reality TV show?

Live in-play betting and live statistics

Live betting while the match/ tournament takes place. Lots of markets available including who will win the next point or score the next goal? Many with live TV feeds and live match stats.

Toto

Accumulator pool betting.

Mobile

Bet via the Marathonbet app. Available for iPhone, iPad and Android devices.

Software

Retail betting shop, affiliate and customer relationship management systems.

Marathonbet partners

In 2013, Marathonbet made its first move in sponsorship by orchestrating a principle partnership agreement with Fulham FC. The two-year deal was a club record for the Whites. Soon after, Marathonbet teamed up with Ukrainian Premier League side Dynamo Kyiv, with the company logo appearing on the back of the club’s shirts.

Following the success of these collaborations, Panbet’s Marketing team helped engineer further deals for Marathonbet in 2014, including partnerships with Hibernian, Tottenham Hotspur, West Ham United and Derby County. More recently, Panbet’s employees aided Marathonbet in extending its sponsorship portfolio even further, by securing betting partnerships with five-time European Cup winners Liverpool Football Club and 20-time champions of England, Manchester United.

What our people say

Olessia, Director

“The international gaming market is ever changing; new products, new markets, new technology and new legislation drive the Panbet Limited team to ensure that nothing grows stale. The constant desire to improve and reinvent our processes, policies and practices is not for everyone. We work 24 hours every day of the year. If you are looking for a quiet 9-5 paper shuffling number, then we have nothing for you. If you have an interest in sport, gaming, IT development, marketing, or delivering the best in customer liaison, and have boundless energy and enthusiasm, then give us a call. Experience is always welcome, but willingness, dedication and enthusiasm are also vastly appreciated.”

Niall, Senior Social Media Executive

“Working at Panbet has allowed me to grow in an exciting company and industry. During my time here, I’ve worked closely with Premier League clubs, players and managers, while creating engaging content with them, as well as developing our social media channels. The opportunities I have been given are unique and hugely rewarding.”

Tatjana, Customer Service Agent

“As a Customer Service Agent, my job is to solve customer issues via chat, phone or email in a polite and professional manner. I speak to clients from all over the world every day and I represent the brand. I joined Panbet recently without much knowledge of the industry, but the support you receive as a new employee is great. At first, it seems like there is a lot of information to take in, but the constant and instant help from colleagues and team leaders makes it easy to learn. The training programme is very comprehensive and well organised and after six months in my role, I have the skills and knowledge to fully contribute to my team. My job is very varied and interesting and I feel valued and appreciated at Panbet.”

German, IT Support Analyst

“Panbet has invested in my professional development and has given me an opportunity to enjoy an interesting job. The atmosphere in Panbet’s head office is great and everyone is friendly and supportive, which is very important to me. People genuinely get on well with each other and we often socialise after work. The Company also organises various activities on a regular basis, which is a great way to mingle with people from other departments.”

Christian, Head of R&D Gaming

“It’s great to work for a Company where you are empowered to develop your ideas and offered support and encouragement from senior management. The Company is very ambitious. It backs us to continuously explore new prospects and opportunities. As an employee of Panbet, I feel like I am part of this exciting journey.”

Alina, Customer Service Manager

“Panbet is a delightful place to work. All employees are valued and given a chance to make a meaningful contribution. Working for Panbet gave me an opportunity to grow, improve and be recognised.”

Devon, Customer Service Team Leader

“In my role as Customer Services Agent, my main task is to assist customers with their queries and advise them on our products. It is a very busy environment and you need to be able to multitask if you want to succeed. It also helps if you have an interest in sports, because once you join the team, you will need to be aware of the key sporting events. My job is challenging and very exciting and I love my team. We spend a lot of time together and my team is like my second family. I particularly like our days out at the local sports games. “

Kamilla, Procurement Officer

“Panbet offers excellent opportunities for staff and is a wonderful company to work for! Our offices are located only a few minutes’ walk away from St Ann’s Wells Gardens and I often pop out at lunchtime to grab my lunch in the lovely surroundings of the park. We’ve just moved to a new office with fantastic facilities and I like the free, secure parking, which is available to all staff. I no longer need to worry about finding a parking space in the morning. We have a busy social calendar and celebrate birthdays and other occasions together. The key thing for me, though, is that the Company encourages everyone to develop their skills. A number of my colleagues have benefitted from professional courses that Panbet has supported.”

Iuliia, Payments & Fraud QA & PP Analyst

“I really enjoy working in my team. There’s a lot of friendly competition, but also plenty of office banter. If you’re stuck, you can be certain that someone will take the time from their busy schedule to help you out and share their knowledge with you. I’ve learnt a lot from my more experienced colleagues and I’ve never felt that I was thrown into the deep waters”.

Ade, Training Manager

“There are a thousand and one companies where, if you have an idea and say “I could do that”, you will be told that maybe six months down the line it’s something that could be discussed further. Panbet is the kind of company that responds with – “Prove it – we’ll support you”. It’s easy going to work every day for a company full of great people, where you are encouraged to think outside of the parallelogram!”