PANBET

Panbet Limited is a UK-licenced bookmaker, operating retail betting shops. Founded in 2000, its operations are regulated by the UK Gambling Commission. Panbet Limited also offers support services for online betting and gaming websites, marathonbet.com and marathonbet.co.uk.

Over the past 14 years, Panbet Limited has grown into a successful and diverse operation. Panbet Limited is part of an international group of companies, with presence throughout Europe, Asia and Africa. Through marathonbet.co.uk and marathonbet.com websites, our group of companies serves over 1.5 million customers in nine languages and 188 countries.

Why join us?

  • Career development
  • Working environment and culture
  • Diversity and inclusiveness
  • Reward

Panbet Limited offers fantastic career development opportunities. If you are talented, we will quickly spot your potential and give you opportunities to shape your career. We invest in our people and facilitate internal moves and promotions, so you might join as a Customer Services Agent in January and move to our Finance team in August. Career development at Panbet is not an empty phrase. Most of our managers joined the Company in junior roles and progressed through the ranks. Your progress will depend on your dedication, abilities and on what aims you set or yourself. If you aim for the sky, we will give you every opportunity to stretch yourself and develop your skills and knowledge. We want you to succeed, so if you are ambitious and embrace new challenges, we will give you all the support you need to realise your potential.

We believe that great service starts with happy and focused employees. We are ambitious and we’re always looking for new business opportunities. We work hard to create an environment where each individual can make a meaningful contribution to the success of the Company. What you do really matters and all ideas and suggestions are encouraged and respected. Our people work as a team. If you need help, you know that all you need to do is ask. Teamwork and mutual support are a way of life at Panbet. We have a fun, relaxed and family-like atmosphere and our busy kitchens are a real social hub in the heart of Hove.

Inclusiveness is a key part of the Company’s DNA. We’re continually working to ensure that people from all walks of life feel comfortable here, bring their personalities to work and thrive. We believe that by putting together people from very diverse backgrounds and with different life experiences, we can build a creative environment that fosters innovation and enables us to find the best solutions for our customers. Our employees are a diverse mix of people, making our office a vibrant and exciting place to work. We currently have employees from 17 nationalities working in Panbet Limited’s head office in Hove.

We believe that great work should be recognised and fairly rewarded. We will challenge you to do your best every day. In exchange, you will be rewarded with a competitive salary and great benefits. The more you achieve, the more you will earn. Panbet Limited employees are regularly rewarded with VIP experiences at our extensive portfolio of partner football clubs.

meet our team in hove

We have recently moved into a shiny new office, so that all our teams can work together under one roof. Currently, our Hove office houses approximately 130 employees, including:

Careers

We’re hiring!
We’re always on the lookout for enthusiastic, innovative and dedicated people, who want to fast track their careers in the online gaming industry. We regularly publish our vacancies here, so keep an eye on this page if you would like to work for us.

Current vacancies

Reports to:

Customer Service Team Leader

Purpose of the Role:

To serve customers by providing product and service information, answering queries and resolving issues in a prompt and efficient manner.

Key Responsibilities:
  • Providing excellent standard of service to customers through email, phones and web chat interactions.
  • Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner.
  • Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction.
  • Assisting customers by placing bets over the phone.
  • Accurately translating website text as required by customers.
  • Effectively dealing with upset and angry callers.
  • Escalating issues to the Assistant Team Leader/Team Leader as necessary.
  • Escalating regulatory issues to the Compliance Team.
  • Following up on customer interactions in accordance with Company’s processes and procedures.
  • Providing guidance to and mentoring junior members of the team.
  • Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required.
  • Complying with Company’s policies and procedures at all times, to improve service provided.
  • Maintaining professionalism in all interactions with clients and colleagues.
  • Tracking and monitoring work activity.
  • Determining and accurately recording all details of incoming problems.
  • Displaying a high level of attention to detail whilst recording and updating account information.
  • Monitoring forum to capture feedback.
  • Monitoring website for errors and testing website after systems updates and new product launches.
  • Playing an active part in enhancing quality results and performance of the team.
  • Contributing to team effort by meeting KPI’s and SLA’s.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department.
Other responsibilities:
  • Continually developing personal skills to enhance effectiveness of self and team.
  • Keeping abreast of professional knowledge by participating in training, maintaining personal networks and studying developments within the industry.
  • Escalating issues to senior management as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Excellent verbal and written communication skills in English and one other language (Spanish, Polish, Italian, Cantonese, Mandarin, Turkish and Vietnamese preferred)
  • Good numeracy skills.
  • Strong IT skills including good working knowledge of Microsoft Outlook.
  • Ability to multitask, prioritise and work under pressure.
  • Demonstrable negotiation skills.
  • Excellent accuracy and attention to detail.
  • Proactive and results-driven approach.
  • Exceptional problem-solving skills.
  • Excellent prioritising skills.
  • Faultless telephone manner.
  • Customer focus and commitment to service excellence.
  • Good interpersonal skills and ability to work as part of a team.
  • Ability to learn quickly in a changing environment.
  • Diagnostic and Advisory Skills.
  • Confidence and ability to deal with difficult situations.
Desirable Skills and Abilities:
  • Knowledge of online gaming and betting industry.
  • Interest and knowledge of sports.
Additional Requirements

Must be flexible towards work schedules and rota (mornings, evenings, nights and weekends)

Reports to:

Global Head of Marketing

Purpose of the Role:

To assist the broader Marketing team in maximising return on Marketing spend by conducting a detailed analysis of large data sets.

Key Responsibilities:
  • Mining and analysing Marketing data from various sources to provide insightful and detailed reports on all digital channels, covering acquisition, social & content.
  • Analysing website traffic to determine the effectiveness of Marketing campaigns and recommending improvements based on those findings.
  • Analysing data on the customer base from a multi-channel perspective, utilising both online and offline data sources.
  • Building conversion funnels.
  • Estimating effectiveness of Marketing campaigns through numerous metrics.
  • Carrying out A-B testing on website features.
  • Investigating ROI for website products.
  • Defining reporting functionality for data warehouse.
  • Presenting data in tabular, chart and graph forms.
  • Collaborating, communicating and building strong relationships with the key internal and external stakeholders.
Other responsibilities:
  • Following team’s and Company’s processes and procedures effectively.
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry, to ensure that Panbet is one step ahead. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to the Global Head of Marketing as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • At least 2 years’ experience in Web Analytics.
  • Understanding of e-commerce.
  • Experience using tools such as Google Analytics, Optimizely etc.
  • Strong IT, numerical and analytical skills.
  • Passion for data.
  • Excellent attention to detail.
  • Excellent written and spoken communication skills in English and one other language.
  • Ability to effectively communicate data to non-technical managers.
  • Excellent interpersonal skills and ability to communicate with key internal and external stakeholders.
  • Creativity and ability to think outside of the box.
  • Ability to work with teams based remotely.
  • Flexibility, including a flexible approach to working hours and willingness to travel.
  • Interest and understanding of the gaming industry.
Reports to:

Social Media and PR Executive

Purpose of the Role:

To work closely with the sponsorship team to support the Company’s marketing activities across a range of social media channels

Key Responsibilities:
  • Expanding following by developing creative and engaging social media content on Twitter, Facebook, YouTube, Google+ and other channels. тематики
  • Generating quality content in line with the Company’s policies and the overall marketing and social media strategies, to maximise results and minimise reputational risks.
  • Assisting with data analysis, reporting on findings and making recommendations.
  • Contributing to projects and initiatives designed to improve brand perception, increase brand awareness and drive traffic to the website.
  • Pro-actively engaging with the online community to identify trends and new business opportunities.
  • Assisting with monitoring and evaluation of social media campaigns.
  • Working closely with sponsorship partners, Company’s sponsorship team and other key internal and external stakeholders.
  • Assisting with routine social media queries.
  • Working evenings and weekends around the sporting calendar as and when required.
Other Responsibilities:
  • Keeping abreast of professional knowledge by maintaining personal networks and studying developments within the industry. Participating in training as appropriate to maintain own professional expertise and CPD.
  • Escalating issues to Social Media and PR Executive as appropriate.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities:
  • Experience in either Marketing, Statistics or Sports.
  • Excellent understanding of social media best practice.
  • A keen interest in sports.
  • Good research skills, with the ability to spot emerging trends.
  • Outstanding attention to detail, including proof reading skills.
  • Strong copywriting and editing skills.
  • Fluency in English.
  • Excellent communication skills and ability to build strong working relationships.
  • Good working knowledge of Microsoft Office applications.
  • Ability to work in a fast-paced environment and meet tight deadlines.
Desirable Skills and Abilities
  • Photoshop and video/audio editing skills.
  • Blogging experience, either through own network or from previous roles.
  • Experience of content management systems.
  • Second language (German, Greek or Turkish preferred).
  • Degree level education (completed or ongoing) or equivalent through experience.
Reports to:

Shop Manager

Purpose of the Role:

To work alongside Shop Manager to ensure an effective operation of the Company’s betting shop.

Key Responsibilities:
  • Providing the highest levels of customer service.
  • Answering customer queries in relation to odds, different types of bets and betting permutations.
  • Calculating odds for unusual bets or distant events (such as whether it will be a white Christmas).
  • Processing bets and taking payments.
  • Maintaining records of all bets taken as per Company’s guidelines.
  • Paying out winnings to customers.
  • Operating the computerised betting and till systems.
  • Checking that digital display boards are showing the correct betting odds and results.
  • Acting as brand ambassador and ensuring the shop is always immaculately presented.
  • Raising awareness of special promotions and promoting a variety of products, such as overseas lottery tickets.
  • Reporting any suspicious betting patterns or under-age gambling.
  • Acting as the first point of escalation when Manager is unavailable.
  • Liaising with other shops and departments as and when required.
  • Providing cover to other local betting shops when necessary.
  • Ensuring the shop is fully stocked with betting slips, pens and up-to-date odds sheets.
  • Assisting with shop opening and closing.
  • Handling cash and banking.
Other
  • Acting in accordance to Company’s policies and procedures at all times.
  • Escalating issues to senior management as appropriate.
  • Keeping abreast of professional knowledge by participating in training and studying developments within the industry.
  • Undertaking other reasonable duties as instructed by senior management.
Required Skills and Abilities
  • Minimum of two years’ experience in a betting shop or in a similar role.
  • Excellent customer service skills.
  • Strong communication skills and ability to build relationships with customers.
  • Accuracy and attention to detail.
  • Positive and enthusiastic approach, with a “can do” attitude.
  • Ability to multitask and work under pressure.
  • Professional, positive and flexible approach to problem solving.
  • Good interpersonal skills and ability to work in a team.
  • Comfortable making basic calculations.
  • Adaptability and willingness to learn new skills.
  • Honesty, reliability and good attendance record.
Additional Requirements
  • Must be flexible towards work schedules and rota (including weekends).
  • Must be over 18 years of age.
Desirable Skills and Abilities
  • Knowledge of the betting industry.
  • Basic IT skills, including email and Microsoft office packages.

To apply for any of the above roles, please send your CV and covering letter to jobs@panbet.com

If you are interested in working for us, but cannot find anything suitable above, you can make a speculative application. Simply send your CV and covering letter to jobs@panbet.com

Our products and services

Sports book

Many sports, hundreds of matches, thousands of markets. Also lotteries and special markets, for example who will be the next James Bond? Or who will win the latest reality TV show?

Live in-play betting and live statistics

Live betting while the match/ tournament takes place. Lots of markets available including who will win the next point or score the next goal? Many with live TV feeds and live match stats.

Toto

Accumulator pool betting.

Mobile

Bet via the Marathonbet app. Available for iPhone, iPad and Android devices.

Software

Retail betting shop, affiliate and customer relationship management systems.

our partners

In 2013, Marathonbet became the main shirt sponsor of Fulham FC. The two-year deal was a club record for the Whites and the company’s first venture into sports sponsorship. Soon after, Marathonbet teamed up with Ukrainian Premier League side Dynamo Kyiv, with the logo appearing on the back of the shirt.This year, Marathonbet became the main shirt sponsor of Hibernian FC, as well as the Global Betting Partner of West Ham United and Derby County.

What our people say

Graham, Chief Executive Officer

“The international gaming market is ever changing; new products, new markets, new technology and new legislation drive the Panbet Limited team to ensure that nothing grows stale. The constant desire to improve and reinvent our processes, policies and practices is not for everyone. We work 24 hours every day of the year. If you are looking for a quiet 9-5 paper shuffling number, then we have nothing for you. If you have an interest in sport, gaming, IT development, marketing, or delivering the best in customer liaison, and have boundless energy and enthusiasm, then give us a call. Experience is always welcome, but willingness, dedication and enthusiasm are also vastly appreciated.”

Niall, Social Media and PR Executive

“Working at Panbet has allowed me to grow in an exciting company and industry. During my time here, I’ve worked closely with Premier League clubs, players and managers, while creating engaging content with them, as well as developing our social media channels. The opportunities I have been given are unique and hugely rewarding.”

Tatjana, Customer Service Agent

“As a Customer Service Agent, my job is to solve customer issues via chat, phone or email in a polite and professional manner. I speak to clients from all over the world every day and I represent the brand. I joined Panbet recently without much knowledge of the industry, but the support you receive as a new employee is great. At first, it seems like there is a lot of information to take in, but the constant and instant help from colleagues and team leaders makes it easy to learn. The training programme is very comprehensive and well organised and after six months in my role, I have the skills and knowledge to fully contribute to my team. My job is very varied and interesting and I feel valued and appreciated at Panbet.”

German, Payments Administrator

“Panbet has invested in my professional development and has given me an opportunity to enjoy an interesting job. The atmosphere in Panbet’s head office is great and everyone is friendly and supportive, which is very important to me. People genuinely get on well with each other and we often socialise after work. The Company also organises various activities on a regular basis, which is a great way to mingle with people from other departments.”

Malcolm, Office Manager

“An ever-changing landscape, a multitude of challenges, an exciting environment, a host of friendly faces, and being thanked for doing a good job - that’s why I really enjoy working at Panbet.”

Gosia, HR Manager

“When you join Panbet, you’re not just another face in the crowd. The Company is always looking for new, exciting opportunities, and all ideas are valued and listened to. Panbet has extremely high standards and some of the brightest people in the industry work here. There is a feeling that what we do is at the cutting edge and it’s a great environment to be a part of. In some ways, working at our Hove headquarters feels like working for a small company, where everyone knows each other well and people are empowered to make a real difference. On the other hand, we’re part of a bigger group of companies and can benefit from all the advantages that come from it. I’ve never worked anywhere quite like it.”

Daniel, Compliance Officer

“It’s great to work for a company where everyone is happy, fully engaged and proactive. Seeing the positive work ethic of so many people can really help motivate you.”

Violeta, Customer Service Agent

“In my role as Customer Services Agent, my main task is to assist customers with their queries and advise them on our products. It is a very busy environment and you need to be able to multitask if you want to succeed. It also helps if you have an interest in sports, because once you join the team, you will need to be aware of the key sporting events. My job is challenging and very exciting and I love my team. We spend a lot of time together and my team is like my second family. I particularly like our days out at the local sports games. “

Kamilla, Accounts Assistant

“Panbet offers excellent opportunities for staff and is a wonderful company to work for! Our offices are located only a few minutes’ walk away from St Ann’s Wells Gardens and I often pop out at lunchtime to grab my lunch in the lovely surroundings of the park. We’ve just moved to a new office with fantastic facilities and I like the free, secure parking, which is available to all staff. I no longer need to worry about finding a parking space in the morning. We have a busy social calendar and celebrate birthdays and other occasions together. The key thing for me, though, is that the Company encourages everyone to develop their skills. A number of my colleagues have benefitted from professional courses that Panbet has supported.”

Iuliia, Payments and Fraud Administrator

“I really enjoy working in my team. There’s a lot of friendly competition, but also plenty of office banter. If you’re stuck, you can be certain that someone will take the time from their busy schedule to help you out and share their knowledge with you. I’ve learnt a lot from my more experienced colleagues and I’ve never felt that I was thrown into the deep waters”.

Ester, Administrator

"I love working at Panbet, because every day is different. Things change constantly, so if you like a new challenge, you will feel at home here. There is a real focus on career development at Panbet. I joined the Company a few months ago as an Administrator and have learnt new skills every day. With all the training I’ve had and the support from my colleagues, my responsibilities have increased and my role keeps getting more and more interesting. The constant development within the Company is very motivating."

Sergejs, Deputy Fraud Manager

“It's great to work for a Company where innovation and development are such core elements of the culture. New prospects and opportunities come up constantly, new roles are being created, new markets researched. It's a place where you are empowered to make decisions and where you can express your creative side.”